Who is a contact Center Supervisor?
Contact Center Show
English - November 07, 2022 16:00 - 36 minutes - 49.9 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Who is a contact center representative?
Next Episode: The only metric you should measure in a contact center.
Notable quotes
"I miss my old job some days it was less chaotic. I used to be an ER Nurse and I am now a call center supervisor in Manila”
"I am a manager, a leader, a therapist, a coach, an arbitrator, a time manager, a workforce manager, a teacher, a quality..."
I was the best agent - I am now probably the most undertrained manager in the company with lots of responsibility and hats to wear!
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/