The only metric you should measure in a contact center.
Contact Center Show
English - November 14, 2022 15:20 - 37 minutes - 34.3 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Who is a contact Center Supervisor?
Next Episode: What is Workforce Management?
Tune in to hear...
“There are lies, there are damn lies and there are metrics!”
If you can’t measure it, you can’t manage it” - Dr Demin
Why are there so many damn metrics in a Contact Center Is chasing Average Handle Time effective? Does Average Rate of Answer really matter?
And so much more!
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/