What is Workforce Management?
Contact Center Show
English - November 28, 2022 17:00 - 36 minutes - 50.5 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The only metric you should measure in a contact center.
Next Episode: Is Training to blame for Customer service failure?
Ever had 100,000 people waiting in line and angry? You know it is your fault? Have you ever made all your coworkers mad? Today Bob Furniss and I discuss Workforce Management.
Why WFM deserves more empathy Why WFM is a lot of art and a lot science Wat makes WFM such a complex jobAnd much more ...
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/