Is Training to blame for Customer service failure?
Contact Center Show
English - December 12, 2022 18:26 - 34 minutes - 47 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: What is Workforce Management?
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People blame most bad interactions on poor training.Is this true?
The training blame game Who is the real culprit when service goes bad What is training actually good for Is empathy a skill or an emotion?And much more...
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/