Who is a contact center representative?
Contact Center Show
English - November 04, 2022 14:09 - 35 minutes - 48.4 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Who should own the contact center?
Next Episode: Who is a contact Center Supervisor?
Notable quotes
“Every word you say and write is recorded and judged.”
“I took phone calls for the first time in the 90s and in many contact center they are still using the same screens I did.”
“The dentist is still using a chisel”
“We have been hearing about the demise of the contact center agent for 20 years”
“The human agent is not going away”
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/