The Outbound Call Center
Contact Center Show
English - April 17, 2023 16:00 - 36 minutes - 66 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Waiting for Service Interview
Next Episode: The Contact Center CFO
Amas and Bob discuss the outbound call center:
"This is giving me flashbacks of my teenage years when I was doing telemarketing." - Amas
"Time is money!
Interactions to Sales matter - from a cost perspective." -Bob
"Well first of all it's a tough job, in that job I was talking about I called 60 people maybe 20 talked to me, that's a lot of negativity." - Bob