Waiting for Service Interview
Contact Center Show
English - April 11, 2023 16:00 - 33 minutes - 62 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Soft Skills do not work, your contact center needs Tough skills.
Next Episode: The Outbound Call Center
Bob interviews Amas about his latest book "Waiting for Service"
"If our industry could get the waiting part right before worrying about the quality of service..." Amas
"So if you are listening to our podcast, he is not talking about you, he is talking about the other contact center professionals." - Bob