The Contact Center CFO
Contact Center Show
English - April 24, 2023 16:00 - 42 minutes - 77.1 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The Outbound Call Center
Next Episode: Knowledge is the new oil, but do you know how to drill?
Amas and Bob discuss the role of the CFO in the Contact Center:
"Yeah, there is a the metric but there reason your are measuring FCR, repeat call rates, average call rate, they should lead somewhere." -Amas
"I gotta be ready to tell the story of the history, the real-time and the future." -Bob