The lure of the contact center

English - March 30, 2021 02:34 - 19 minutes - 26.7 MB - ★★★★★ - 4 ratings
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Previous Episode: Are Leaders Born or Made?

Amas and Bob always have a great conversation. This week they discuss:

Why stay in the contact center industry? What is "Ikijia"? Contact center leaders have a worse job satisfaction rate than contact center agents.

And so much more...

To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv