The forgotten essential worker - Contact center agents
Contact Center Show
English - April 05, 2021 17:45 - 28 minutes - 38.7 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The lure of the contact center
Next Episode: In God We Trust, Everyone Else Bring Data
Bob and Amas have a great conversation about the following:
What explains the small uptick in customer satisfaction? Contact center agents are also essential workers, or dare we say heroes? How do I tell if I am short staffed or if my agents are just inefficient?And much much more...
To learn more about the show, go to: www.contactcenter.tv