In God We Trust, Everyone Else Bring Data

Contact Center Show

English - April 13, 2021 01:00 - 24 minutes - 33.1 MB - ★★★★★ - 4 ratings
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Previous Episode: The forgotten essential worker - Contact center agents

Next Episode: Does the effortless experience hold up?

Bob and Amas will entertain with this engaging conversation about:

Why does CX still suck even though we have the data to show it. Your know your agents get yelled at, but do you know how much? Can voicemails help to shorten long wait times?

And much more...

To learn more about the Contact Center Show go to: www.contactcenter.tv