Does the effortless experience hold up?
Contact Center Show
English - April 26, 2021 16:00 - 28 minutes - 38.5 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: In God We Trust, Everyone Else Bring Data
Next Episode: The future of CX is inclusive
Amas and Bob have a great conversation about the following:
Does the 'effortless experience' still apply today? Your customer experience efforts depend on where you are on the experience journey. They revisit chatbots to answers a listeners question.And much more...
To learn more about Amas, Bob and the show, visit www.contactcenter.tv