The future of CX is inclusive

Contact Center Show

English - May 10, 2021 16:00 - 26 minutes - 36.8 MB - ★★★★★ - 4 ratings
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Previous Episode: Does the effortless experience hold up?

Next Episode: Mastering Strategy and Culture w/Master Strategist Glen Stoffel

Amas and Bob have a great conversation about what is driving the future of customer service.

What is the next great idea to win the hearts of minds of customer once convenience is solved. Amas shares a story about how SMS helped a hearing impaired person. Citizens are changing how states do business.

And much more. Learn more about Bob and Amas at www.contactcenter.tv