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Mastering Strategy and Culture w/Master Strategist Glen Stoffel
Contact Center Show
English - May 17, 2021 12:03 - 51 minutes - 70.6 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The future of CX is inclusive
Next Episode: In Defense of the Training Department
Join Amas and Bob as they have an engaging conversation with top strategist Glenn Stoffel about...
Glenn's story about his experience in the Contact Center Why is strategy so important in an organization How we tend to have a 'shoot first' approach to what is really a communications businessAnd much more...
Learn more about our guest Glenn Stoffel: