Contact Center Show artwork

In Defense of the Training Department

Contact Center Show

English - June 04, 2021 01:17 - 26 minutes - 36.6 MB - ★★★★★ - 4 ratings
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Previous Episode: Mastering Strategy and Culture w/Master Strategist Glen Stoffel

Next Episode: What we learned in Contact Centers this Season - (season Finale)

Amas and Bob have a great conversation this week and put training on trial:

Why is training the panacea? Rethink training with the 'agent' as the center. The most effective way to coach.

And much more. To learn more about Bob, Amas and the show visit www.contactcenter.tv