Do we need to get rid of chatbots?

Contact Center Show

English - March 01, 2021 17:00 - 27 minutes - 38 MB - ★★★★★ - 4 ratings
Management Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: The forgotten Customer Service Employee

Next Episode: Contact Center Match Making

Amas and Bob discuss chatbots:

With a 67% failure rate, is it worth it to keep them? What can be done about the disconnect with omnichannel? There is a secret to not worrying about your customer experience.

And much more...

To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv