Contact Center Match Making

Contact Center Show

English - March 08, 2021 13:32 - 18 minutes - 25.1 MB - ★★★★★ - 4 ratings
Management Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Can you monetize the contact center?

Next Episode: The Contact Center Show - How to Wow at scale

Amas and Bob have a great conversation about new approaches in the contact center, including:

Matchmaking in the contact center, swipe left, swipe right! What are you optimizing for? MPS score, sales? What to do when your losing agents because they are bored?

And much more...

To learn more about the show or Amas Tenumah and Bob Furniss, go to: