The Contact Center Show - How to Wow at scale

English - March 08, 2021 17:00 - 19 minutes - 26.3 MB - ★★★★★ - 4 ratings
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Previous Episode: Contact Center Match Making

Amas and Bob discuss the customer experience and how to wow. In this session:

Bob shares a story on how a person was wowed by guess what company... How do you really deliver empathy? Which is more important NPS or CSAT?

And much more...

To learn more about the show or Amas Tenumah and Bob Furniss, go to: