The forgotten Customer Service Employee
Contact Center Show
English - February 15, 2021 23:17 - 20 minutes - 27.5 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The Ubiquitous Contact Center
Next Episode: Can you monetize the contact center?
In this episode, Amas and Bob discuss the following:
- Most of the money and energy is around technology, processes and not the employee, is that a mistake?
- The trickle up theory
- What's the most important metric to watch in a contact center
To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv