The Ubiquitous Contact Center

Contact Center Show

English - February 10, 2021 19:49 - 19 minutes - 26.7 MB - ★★★★★ - 4 ratings
Management Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Next Episode: The forgotten Customer Service Employee

Amas Tenumah and Bob Furniss start the Contact Center Show to discuss new ideas, insights and all things call center. In their first episode the discuss:

- The transition to work from home is not temporary

- Have you heard of "customer promiscuity?"

- The best place to find good benchmarking data

To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv