Connecting the Dots artwork

Connecting the Dots

176 episodes - English - Latest episode: 3 days ago - ★★★★★ - 25 ratings

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.

The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.

Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.

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Episodes

Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright

May 04, 2023 09:45 - 28 minutes - 13.2 MB

Shane D. Lewis, MD FACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Director of High Reliability at Intermountain Healthcare overseeing safety, quality, experience, and clinical risk across a multi-state footprint. Dr. Lewis started his first business at the early age of five, Shane’s Shoe Shine Shack, and has been working to buff the scuffs and scrapes of others ever since. With his leadership and ability to effectively collaborate with others, the organization h...

Improving for Patients and Families with Alpa Vyas & Dr. Justin Ko

April 27, 2023 09:45 - 31 minutes - 14.6 MB

Dr. Ko joined Stanford Medicine in 2012 and serves as Director and Chief of Medical Dermatology for Stanford Health Care (SHC) while also spearheading the dermatology department's efforts around network development, digital health, quality/safety/performance improvement, and value-based care. He is active in a number of leadership roles within the organization including as an Associate Chief Quality Officer and physician dyadic partner to the Chief Experience Offer, as well as co-chair...

Visiting with Joshua Howell, President, and Executive Team Leader at the Lean Enterprise Institute (LEI)

April 20, 2023 09:45 - 33 minutes - 15.3 MB

Joshua Howell is president and executive team leader at the Lean Enterprise Institute (LEI). For over a decade, he has supported individuals and organizations with lean transformations for improved business performance. As a coach, he helps people become lean thinkers and practitioners through experiential learning, believing such an approach can lead to enterprise-wide improvement. Regular e-letters are how he shares what he’s learning with lean practitioners worldwide. Prior to jo...

The Façade of Excellence with John Dyer

April 13, 2023 09:45 - 28 minutes - 13.1 MB

John Dyer is an author, coach, and trainer with 38 years of experience in the field of improving processes. His recently published book “the Façade of Excellence; Defining a New Normal of Leadership” examines the four leadership styles required to move an organization’s culture to one of trust, collaboration, and teamwork.  John started his career with General Electric and then worked for Ingersoll-Rand before starting his own consulting company.  He has had the opportunity to study w...

Digital Health and Continuous Improvement with Dr. Christopher Longhurst

April 06, 2023 09:45 - 33 minutes - 15.1 MB

Christopher Longhurst MD, MS, is the chief medical officer (CMO) and chief digital officer (CDO) at UC San Diego Health. This dual, complementary role provides leadership to medical staff, ensuring that standards and protocols are in place to provide the highest quality of care to patients. He also serves as an associate dean at the School of Medicine, overseeing and aligning our education and research missions within the clinical environment, and leading our journey to become a highly...

Lessons Learned about LEAN in Healthcare with Dr. Jack Billi

March 30, 2023 09:45 - 31 minutes - 14.6 MB

Dr. Billi serves as Professor Emeritus in Internal Medicine and Learning Health Sciences (Medical School), Health Management and Policy (Public Health), and Integrated Systems and Design (Engineering) at the University of Michigan. Dr. Billi's management and research interests are in health services delivery, especially the use of lean thinking to improve quality and efficiency, the use of community collaboratives to improve quality and population health, clinical practice transformat...

Building a Principle-based Architecture considering organizations socio-characteristics with Dr. Mohamed Saleh

March 23, 2023 09:45 - 31 minutes - 14.5 MB

Dr Mohamed Saleh is a thought leader in shifting cultural mindsets by redesigning business systems. Dr. Saleh has a successful track record anchored in two decades of hands-on transformations with a strong interest in making a global difference by providing distinctive leading-edge Lean-inspired education and advisory services aimed at helping organizations in an array of industries achieve the highest levels of performance excellence. Mohamed’s roles in these companies were centred ar...

Leading Performance Improvement at Stanford with Dr. Terry Platchek

March 16, 2023 09:45 - 30 minutes - 14 MB

Terry Platchek, MD serves as Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Medicine Children’sHealth, as Co-Executive Director of the StanfordMedicine Center for Improvement and as a Clinical Professor of Pediatrics and Medicine at Stanford.  Dr. Platchek’s career focuses on healthcare improvement with an emphasis on using Lean management to improve quality,safety, service, appropriateness and cost in healthcare delivery. Dr. Platchekis co-author ...

The power of Safety Huddles with Dr. Paul Helgerson

March 09, 2023 09:45 - 30 minutes - 13.8 MB

Paul Helgerson, MD is the Associate Chief Medical Officer of Acute Care at the University of Virginia.  He is a hospital medicine physician and also serves as the Vice Chair of the Department of Medicine at UVA.  Dr. Helgerson has previously served in various positions in quality and performance improvement as well as hospital medicine leadership.   He is a member of the Society of Hospital Medicine’s Quality and Patient Safety Committee, and his scholarly interests include issues rel...

How Leaders Can Inspire Accountability with Michael Timms

March 02, 2023 09:45 - 32 minutes - 15.1 MB

Michael Timms believes that everyone deserves to be inspired and uplifted by their leaders at work. A best-selling author and sought-after speaker and consultant, Michael teaches leaders how to inspire greatness in those they lead. Michael is the author of the book How Leaders Can Inspire Accountability which the world’s #1 leadership coach, Marshall Goldsmith, called “the ultimate guide for embracing accountability as a leader.”  His first book, Succession Planning That Works, receive...

Emily Elrod on Wellbeing

February 23, 2023 09:45 - 27 minutes - 12.6 MB

Her clients describe Emily Elrod as energetic, wise beyond her years, and the person that gets things done. Her husband describes her as a blonde, good momma, and animal philanthropist.   But if you ask her, she is just a lover of humanity, dark chocolate, and nouns as she will gladly nerd out with you on ways people, places, and things (aka nouns) go from stressed to strategic as she helps them perform at their top potential.    She has a background in ergonomic engineering, Human...

Lessons on Leadership from Dr. David Zaas

February 16, 2023 09:45 - 28 minutes - 12.8 MB

Dr. David Zaas joined the Medical University of South Carolina in June 2020 as the Chief Executive Officer for the Charleston Division and the Chief Clinical Officer for MUSC Health. In addition, he is an Professor at the MUSC School of Medicine with a clinical practice in pulmonary medicine and lung transplantation at MUSC. Dr. Zaas was the President of Duke Raleigh Hospital from 2014-2020. He previously served as the Chief Medical Officer for the Duke Faculty Practice, the Private Diagnos...

Moving Towards More Meaningful Quality Improvement with Dr. Richard Shannon

February 09, 2023 09:45 - 28 minutes - 13 MB

Richard P. Shannon, MD serves as the Chief Quality Officer for Duke Health. He is responsible for the overall direction, leadership and operational management of the quality and safety programs of Duke Health and provides leadership in strengthening a quality culture where everyone is engaged and respected. Shannon received his BA from Princeton University and his MD from the University of Connecticut School of Medicine. He completed his training in internal medicine at Beth Israel Ho...

4 Step Improvement Kata: Step 4 – Experimenting Toward the Next Target Condition with Tilo Schwarz

February 02, 2023 09:45 - 33 minutes - 15.5 MB

Tilo supports organizations and managers in successfully leading change and empowering their teams for improvement, adaptiveness, and superior results. He was a plant manager at a renowned German power-tool manufacturer, where he and his management team started practicing Toyota Kata as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established continuous improvement as a daily working routine throughout all processes and areas of the plant. That led to...

4 Step Improvement Kata: Step 3 – Next Target Condition & Obstacles with Tracy Defoe

January 26, 2023 09:45 - 32 minutes - 14.7 MB

Tracy A. Defoe Kata Coach, Consultant, Community Builder, Researcher, Program Developer, Educator specializing in learning at work. Tracy Defoe is co-founder of Kata School Cascadia and Kata Girl Geeks. Both are growing coaches and building the kata community world-wide. Tracy helps Tilo Schwarz with the Kata Dojo Masterclass, too. Her consulting company is called TLFI The Learning Factor. She aims to be smarter about learning. Tracy Defoe is a Canadian adult education con...

4 Step Improvement Kata: Step 2 – Grasp the Current Condition with Mark Rosenthal

January 19, 2023 09:45 - 32 minutes - 14.8 MB

Mark Rosenthal has been learning on the front lines of Lean implementation, quality improvement, and leader development in manufacturing, engineering design, service sector and health care for over 30 years.  His experience includes working on lean and quality systems implementation in companies such as Boeing and Boeing suppliers, Genie Industries, Eastman Kodak and Terex at sites throughout North America, Asia and Europe. His baseline background and training experience was with Toyota-tra...

4 Step Improvement Kata: Step 1 - Set the Challenge with Gemma Jones

January 12, 2023 09:45 - 33 minutes - 15.4 MB

Gemma started her career studying Mechanical Engineering. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people. Gemma is hugely passionate about Manufacturing and strongly believes in Lean ...

I’M GRATEFUL FOR YOU with Kevin Monroe

January 05, 2023 09:45 - 30 minutes - 14.1 MB

Kevin Monroe grows gratitude globally and generationally. For him, it’s more of a crusade than a mission. He truly believes that gratitude changes everything. He also believes gratitude experienced is better than gratitude explained. And it is best experienced in community. To that end, he creates environments, hosts encounters, and curates experiences allowing people to explore, express, and experience gratitude. His most recent gratitude innovations are the I’M GRATEFUL FOR YOU Movement an...

Improving Virtual Training with Steve Kane

December 15, 2022 09:45 - 30 minutes - 13.8 MB

Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators, where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean ...

Improving Patient Length of Stay (LOS) with Dr. Erik Summers

December 08, 2022 09:45 - 36 minutes - 16.8 MB

Dr. Summers is the Chief Medical Officer of Atrium Health Wake Forest Baptist Medical Center in Winston Salem, NC. In October 2020, Wake Forest Baptist Health formalized a strategic partnership with Charlotte-based Atrium Health to become one of the largest academic health systems in the U.S. Dr. Summers joined Wake Forest Baptist Health in July of 2010 as a Hospitalist in the Section of General Medicine. By 2012, he was named the first Chief in the Section on Hospital Medicine. In 2014, he...

The Importance of Empathy with Dr. Adrienne Boissy

December 01, 2022 09:45 - 37 minutes - 17 MB

  Dr. Boissy is a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic. In addition to her duties as Chief Medical Officer for Qualtrics, Dr. Boissy will continue as a neurologist at the Cleveland Clinic. Dr. Boissy co-chaired the Empathy and Innovation Summit, the largest independent summit on patient experience in the world. She has published extensively on novel patient experience metrics, digital innovation, burnout and p...

Shane Hatton and his new book Let's Talk Culture

November 17, 2022 09:45 - 31 minutes - 14.3 MB

Shane Michael Hatton is an expert in leader communication, blending his experience in business and psychology to help leaders communicate, connect and collaborate more effectively in order to bring out the best in those they lead. As a speaker, coach and trainer, Shane has partnered with well known and loved businesses across the public, private and not-for-profit sectors. He is a Gallup-Certified Strengths Coach and the author of Lead the Room: Communicate a message that counts in moments t...

Giving the patient a voice with Dr. Patak and VidaTalk

November 10, 2022 09:45 - 33 minutes - 15.2 MB

 Dr. Patak has worked in the healthcare industry for over 30 years and is currently a Pediatric Anesthesiologist at University of Washington Medical Center and Seattle Children's Hospital. He spent his early years working as a nursing assistant at Cedars-Sinai Medical Center and UCLA Medical Center, which is where he researched communication problems with mechanically ventilated patients and helped bring to market the Vidatak EZ Board, an evidence-based communication tool for intubated and n...

Continuous Improvement at Chick-fil-A with David Reid

November 03, 2022 09:45 - 28 minutes - 13 MB

David Reid is the Director of Understand/Imagine, Production Design, and Restaurant Experience at Chick-fil-A. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

SET THE STANDARD with Chris York

October 27, 2022 09:45 - 28 minutes - 13.1 MB

Chris York has been a dedicated servant leader for 30 years. His leadership experience has been marked by progressively increasing responsibilities and consistently improved performance for a host of hospitals and healthcare systems. Christopher is passionate about driving excellence through a culture based on love for one another, receiving feedback as a precious gift, and courageously leading change that drives continuous improvement. Link to claim CME credit: https://www.surveymonkey.com...

Deep Listening with Oscar Trimboli

October 20, 2022 09:45 - 31 minutes - 14.4 MB

Oscar Trimboli is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and cultures around the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organizations, Oscar has experienced firsthand the transformational impact leaders and organizations can have when they listen beyond the words. H...

The Theory of Constraints with Dr. Kirk Jensen

October 13, 2022 09:45 - 33 minutes - 15.5 MB

 Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for Best Practices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communitie...

Dr. Rusty Holman, Founder and CEO, 1821Health speaks about Leadership

October 06, 2022 09:45 - 31 minutes - 14.6 MB

  With a background in psychology and religious studies, Rusty is a lifelong student of the nature of people – how beliefs, behaviors and human needs all work together in organizations and impact people’s personal experiences. His passion for developing leaders and proven expertise in shaping organization culture defines some of his most crucial achievements over more than 25 years as a physician executive, author and speaker. His leadership has been integral to three health system mergers a...

Brad Federman speaks about his new book Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less

September 29, 2022 09:45 - 31 minutes - 14.5 MB

  Every day, people wake up and trudge to work, resentfully working at a company that falls short of its promises and values. This is a problem, one that Brad has dedicated his career to resolving. He is dedicated to helping organizations engage employees and customers, build resilient and bulwark relationships, as well as creating collaborative and agile cultures.   As he puts it, his job is to ‘help organizations discover and live their possible’.   This mission has followed Brad through...

A New Approach to Obesity with Dr. Jason Fung

September 22, 2022 09:45 - 32 minutes - 14.8 MB

Dr. Jason Fung is a Canadian nephrologist. He’s a world-leading expert on intermittent fasting and low carb, especially for treating people with type 2 diabetes. He has written three best-selling health books and he co-founded the Intensive Dietary Management program.Dr. Fung has his own website at thefastingmethod.com. Dr. Fung graduated from the University of Toronto and completed his residency at the University of California, Los Angeles. He lives and works in Toronto, Canada. Link to...

Tom Root speaks about Lean in a High-Variability Business

September 15, 2022 09:45 - 31 minutes - 14.2 MB

 Tom Root is an entrepreneur who originally envisioned Zingeman’s Mail Order and started it up as a co-partner and then founded the Maker Works as his second business. In 2002, Zingerman's Mail Order and Zingermans.com merged and Tom took on the role of Chief Financial Officer of the resulting business (known simply as Zingerman’s Mail Order). As CFO, Tom has championed open book management and taken the lead on educating staff about the financial ins and outs of the business. In 2004, Tom...

Ron Carucci and his new book To Be Honest: Lead with the Power of Truth, Justice and Purpose

September 08, 2022 09:45 - 34 minutes - 16 MB

 Ron is co-founder and managing partner at Navalent, working with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty-year track record helping executives tackle challenges of strategy, organization and leadership. From start-ups to Fortune 10’s, non-profits to heads-of-state, turn-arounds to new markets and strategies, overhauling leadership and culture to re-designing for growth. He has helped organizations articulate strat...

Leadership Coaching with Alan Spies

September 01, 2022 09:45 - 26 minutes - 11.9 MB

 Alan is a native of Oklahoma City, Oklahoma. He earned a B.S. in Pharmacy from Southwestern Oklahoma State University, a J.D. and a M.B.A. from the University of Oklahoma and a Ph.D. in Pharmacy Administration from the University of Mississippi.   Previously, Alan served as Director of Development for Nephron Pharmaceuticals Corporation, a pharmaceutical manufacturer and 503(b) outsourcing facility located in West Columbia, South Carolina.   During his nearly 15 years in higher educatio...

Criterion-Based Measurements of Patient Experience in Health Care with Dr. Thom Mayer

August 25, 2022 09:45 - 33 minutes - 30.5 MB

 Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physic...

Artificial Intelligence in Medicine with Tom Lawry

August 18, 2022 09:45 - 33 minutes - 30.9 MB

Tom Lawry serves as National Director of AI for Health & Life Sciences at Microsoft and previously served as Director of Worldwide Health. Tom works with providers, payors and life science organizations in planning & implementing innovative solutions that improve the quality and efficiency of health services delivered around the globe. Tom focuses on strategies for digital transformation applied to performance optimization including Artificial Intelligence (AI), Machine Learning ...

Thinking about FLOW with Brian “Ponch” Rivera

August 11, 2022 09:45 - 30 minutes - 28 MB

Brian “Ponch” Rivera is the co-creator of The Flow System™, founder and CEO of AGLX Consulting, co-founder, and co-owner of AGLX Holdings, and a founding member of The Flow Consortium. He is an Amazon International Best-Selling author, TEDx Speaker, and Agile conference speaker. He is the co-creator of High-Performance Teaming and the creator of ZONEFIVE—a behavioral marker system that objectively measures team effectiveness.   “Ponch,” his callsign from naval aviation, served on ...

Managing the Aging Population with Iveris Martinez

August 04, 2022 09:45 - 27 minutes - 25.5 MB

Iveris Martinez ([email protected]) is Archstone Foundation Endowed Chair in Gerontology and Director of the Center for Successful Aging at California State University, Long Beach. She received a joint PhD in Anthropol­ogy and Population Health Sciences from the Johns Hopkins University. An applied anthropologist, she has been working in the fields of public health, medicine, and aging since 1997. Between 2007 and 2018, she developed and taught courses on cultural competency, social ...

HEALING: When a Nurse Becomes a Patient, with Theresa Brown, RN

July 28, 2022 09:45 - 28 minutes - 26 MB

Theresa Brown, RN, author of the New York Times bestseller The Shift, has been a contributor to the New York Times. Her writing appears on CNN.com and in the American Journal of Nursing, the Journal of the American Medical Association, and the Pittsburgh Post-Gazette. She has been a guest on MSNBC Live and NPR’s Fresh Air. Her first book was Critical Care, and during what she calls her past life, she received a PhD in English from the University of Chicago. She lectures nationally and intern...

Hardwiring Flow with Dr. Thom Mayer & Dr. Kirk Jensen

July 21, 2022 09:45 - 31 minutes - 28.5 MB

Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physici...

10 Leadership Mindsets for High Reliability Organizations with Dr. Leslie Jurecko

July 14, 2022 09:45 - 36 minutes - 33.1 MB

Leslie Jurecko, MD, MBA, is Chief Safety and Quality Officer of Cleveland Clinic Health System, and a pediatric hospitalist with Cleveland Clinic Children’s. As Chief Safety and Quality Officer, Dr. Jurecko is responsible for the development and implementation of Cleveland Clinic’s Enterprise Quality and Safety strategy and driving high reliability across the enterprise. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the sta...

Leading Improvements in Financial Services space with Kyle Kumpf

July 07, 2022 09:45 - 27 minutes - 25.4 MB

Kyle has enjoyed over a decade of managing projects, solving problems, improving processes, and developing people in distribution, manufacturing, pharma, healthcare and banking. Kyle believes that continuously evolving our processes to flow products and services, we can accomplish extraordinary results that help us thrive in all aspects of life. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact ...

Work Made Fun Gets Done! with Dr. Bob Nelson & Mario Tamayo

June 30, 2022 09:45 - 31 minutes - 29 MB

Dr. Bob Nelson is considered the leading advocate for employee recognition and engagement worldwide. He has sold over 5 million books on those topics, including 1501 Ways to Reward Employees, The 1001 Rewards & Recognition Fieldbook, 1001 Ways to Energize Employees, The Management Bible, 1001 Ways to Engage Employees, and his latest book: Work Made Fun Gets Done!: Easy Ways to Boost Energy, Morale, and Results.   Dr. Bob has been featured extensively in the national and international media...

Design Thinking with Andy Switky

June 23, 2022 09:45 - 35 minutes - 32.1 MB

Andy Switky is an engineer, designer, and founder of Code Name Collective, a consultancy focused on the design and building of complex systems. His current work is primarily in healthcare and the social determinants of health, mostly for poor and vulnerable populations.    Andy has been at the forefront of innovation in Silicon Valley since the early 1990s, first as a mechanical and manufacturing engineer, then as a designer and Associate Partner at IDEO, where he practiced, taught, and co...

Reflecting on the IMPACT of Dr. W. Edwards Deming with David Langford

June 16, 2022 09:45 - 33 minutes - 30.4 MB

The CEO of Langford International, Inc., David P. Langford, is an international educator, consultant, speaker, author, and trainer who focuses on successfully implementing and applying quality improvement theory, processes, and tools in education. Mr. Langford is the only educator to be awarded the Deming Medal for Excellence in the Application of Statistics in Industry Worldwide for outstanding leadership in combining statistical thinking and management to restore joy in the education syste...

Ron Pereira with GEMBA Academy

June 09, 2022 09:45 - 30 minutes - 27.7 MB

Ron Pereira is a co-founder and partner at GEMBA Academy.  Ron has more than 20 years of experience in various manufacturing, supply chain, and senior leadership roles. Ron has held the titles of process engineer, engineering manager, master black belt, and director of manufacturing & continuous improvement. In 2002 Ron was the first American to win the Nokia Global Six Sigma and Overall Quality award in Helsinki, Finland. Ron holds a bachelor's degree in automated manufacturing and an MBA i...

Hoshin Kanri with Mark Reich

June 02, 2022 09:45 - 30 minutes - 27.7 MB

Mark supports new product development and the Co-Learning Partners program, assisting companies engaged in lean transformation. Since joining LEI in 2011, Mark spent 5 years of Chief Operating Officer at LEI followed by the last 3 years as a Senior Coach. He has led lean transformation in nearly every industry with many organizations such as: ·       Manufacturing – GE Appliances and Ingersoll Rand ·       Retail – Kroger ·       Hospitality – Legal Sea Foods ·       Construction – Tur...

Continuous Improvement in Education with John Dues

May 26, 2022 09:45 - 30 minutes - 28.2 MB

John A. Dues is an accomplished education systems leader and improvement science scholar-practitioner with more than two decades of experience in the sector. He is the Chief Learning Officer of the United Schools Network (USN) where he directs the network’s Continual Improvement Fellowship and serves as an improvement advisor. In this role, he provides education, coaching, and mentoring on continual improvement methods, data collection and analysis methods, and project management and change ...

Leadership Standard Work (LSW) with Mike Wroblewski

May 19, 2022 09:45 - 25 minutes - 23.5 MB

 Mike Wroblewski, President of Dantotsu Consulting and Shingo Award winning co-author of “Creating a Kaizen Culture”, has over 30 years of manufacturing management experience, strong technical skills and a passion for teaching Kaizen, Lean Manufacturing and Six Sigma.    During his career, Mike has held various management and leadership positions including Industrial Engineer, Manufacturing Engineer, Manufacturing Manager, Manager of Quality and Continuous Improvement, Director of Operatio...

People Value Stream with Cheryl Jekiel

May 12, 2022 09:45 - 32 minutes - 11.9 MB

Cheryl M Jekiel is the CEO of the Lean Leadership Center (LLC) which helps innovative companies optimize the talents their teams contribute to the organization and the quality of their lives. The LLC partners with companies to drive results by building the coaching skills of their leaders, redesigning human resources systems and improving the culture of their organization. Ms. Jekiel has held a number of senior leadership roles, including serving as Vice President of Human Resources at Flyin...

Jane Adshead-Grant, The Listening Coach

May 05, 2022 09:45 - 33 minutes - 12.3 MB

Jane has over 30 years’ experience within people focused roles in professional and financial services. She is a master credited coach with the ICF and global faculty member with Time to Think. Additionally Jane is an Ambassador for Truly Human Leadership. Her work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated rele...