Powered Services Podcast
81 episodes - English - Latest episode: 9 months ago -Hosted by Dan Tomaszewski, The Powered Services podcast is your one-stop shop for all the information you need to supercharge your MSP on the go. Learn vital industry strategies and insights while hearing commentary from experts in the trenches and behind the scenes so you can know where the market is going and how to make the most of it. IT professionals are busy, which is why the Powered Services podcast is packed with valuable, concise insights you don’t want to miss.
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Episodes
Mastering MDF for MSP Success
August 03, 2023 17:00 - 23 minutes - 15.9 MBAs the marketing landscape continues to evolve, we'll also address how MDF programs adapt to the latest marketing trends and emerging technologies. Uncover how to capitalize on social media marketing, live events, content creation, SEO strategies, and other cutting-edge techniques to reach a wider audience and drive business growth. Whether you're an MSP exploring MDF opportunities for the first time or a seasoned professional seeking to optimize your marketing strategies, this podcast epis...
What MSPs Need to Know About Artificial Intelligence
July 26, 2023 15:00 - 21 minutes - 14.5 MBAI is evolving at a breakneck pace, and your customers are asking about it more than ever. Join us for this special episode as Tony Rucci tells us everything MSPs need to know about AI.
Fast Track Cyber Insurance for MSPs & Their Customers
June 01, 2023 13:00 - 27 minutes - 18.8 MBThere’s been a lot of buzz surrounding cyber insurance as of late, and it’s only becoming even more of a hot topic. In this episode, we speak with Kristen Bay, CEO and Co-Founder of Cysurance, and Mike Puglia, General Manager of Security Products at Kaseya, about the latest news MSPs need to know about getting their customers and themselves cyber insurance coverage with Kaseya's new Cyber Insurance Fast Track Program.
What MSPs Need To Know About Branding
May 19, 2023 13:00 - 21 minutes - 14.8 MBBranding is more than just a buzzword, it’s the lifeblood of your MSP’s identity. In this episode of the Powered Services Dharma Pachner, founder of Contrast & Co, tells us everything you need to know about branding.
Marketing Lessons Learned From an MSP
January 16, 2023 16:00 - 26 minutes - 18.5 MBIn this special episode of the Powered Services Podcast, we talk with Brian Curtis about how hiring a marketing manager, Gabriela Barnier, helped him take his MSP to the next level. This is an episode you don't want to miss!
Sales & Marketing Lessons Learned
November 29, 2022 14:00 - 20 minutes - 13.9 MBOn this episode of the Powered Services Pro Podcast, we welcome back our first repeat guest ever—Mark Copeman! Join hosts Dan Tomaszewski and Will Bishop as they talk to Mark about his book and the sales and marketing lessons he's learned.
Supporting Employee Mental Health for MSPs
October 10, 2022 17:00 - 25 minutes - 17.5 MBThere's no denying that the last few years have thrown challenge after challenge at the world and it may be taking a toll on your employees. In this special episode of the Powered Services Podcast, Dan and Will invite Paul Baggett, Associate Professor of East Tennessee State Department of Social Work and Licensed Clinical Social Worker, to discuss how you can help support mental health in your business.
Make the Most of Cybersecurity Awareness Month
September 30, 2022 21:00 - 17 minutes - 12 MBOctober is Cybersecurity Awareness Month (shouldn't it be every month?) and this is the super bowl for our industry! Join hosts Dan Tomaszewski and Will Bishop as they share how you can make the most out of Cybersecurity Awareness Month with your audience.
From a Tech Role to Lead Sales & Marketing
July 08, 2022 16:00 - 27 minutes - 18.7 MBWe know you love to hear from other MSPs in our community, so in this episode of the Powered Services Podcast Dan and Will invite Jimmy Huber to share how he went from a technical role as president at InfoTech Solutions & Services to the lead of sales and marketing!
What MSPs Need to Know About SEO
June 17, 2022 17:00 - 27 minutes - 19.2 MBIn this episode of the Powered Services Podcast, we’re talking all about SEO with Mark Copeman, founder of Wisecurve LTD. Find out all the answers to your most pressing SEO questions by listening in and checking out the resources Mark mentions in the show below: www.wisecurvehq.com Lighthouse - Chrome Web Store (google.com) Keyword Tool For Monthly Search Volume, CPC & Competition (keywordseverywhere.com) View Image Info (properties) - Chrome Web Store (google.com) GTmetrix | Website Pe...
What's Your Online & Offline Marketing Strategy?
June 09, 2022 16:00 - 26 minutes - 18.2 MBWhen it comes to technology, you’re the expert your clients rely on. But when it comes to marketing, you might feel out of your element. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop talk about simple steps you can take to create an online and offline marketing strategy that helped Dan see success back in his MSP days.
What's Your Online & Offline Marketing Strategy?
June 09, 2022 16:00 - 26 minutes - 18.2 MBWhen it comes to technology, you’re the expert your clients rely on. But when it comes to marketing, you might feel out of your element. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop talk about simple steps you can take to create an online and offline marketing strategy that helped Dan see success back in his MSP days.
Why MSPs Need to Have A Podcast
May 26, 2022 20:00 - 26 minutes - 17.9 MBIn this special episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop discuss why your MSP should be hosting its own podcast and how it can benefit the growth of your bottom line while helping you stand out amongst your competitors.
Lessons Learned From an MSP
April 29, 2022 12:00 - 46 minutes - 31.8 MBHearing from experts in our space is essential to growing your business and giving your customers the best level of service, but sometimes what can be even more impactful is hearing from MSPs in the trenches who are seeing tons of success. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop talk to LeafTech, an MSP in Colorado, about the lessons they’ve learned building a successful business and what’s at the core of their day-to-day operations.
What MSPs Need to Know Now About Cyber Attacks
April 15, 2022 15:00 - 28 minutes - 19.6 MBAre ransomware attacks slowing down or picking up momentum? What kind of plan should MSPs and their clients have in place to respond to a breach? In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop invite cybersecurity expert, Tony Rucci, to answer all the questions you have about cyberattacks in 2022.
Is Your MSP Focusing of Security Assurance?
March 24, 2022 16:00 - 26 minutes - 18.5 MBIn this episode of the Powered Services Podcast, join hosts Dan Tomaszewski and Will Bishop. They ask the questions MSPs need answers about compliance and security assurance with GM of Compliance Manager Max Pruger.
Celebrating 15 Years of Connect IT Global
March 11, 2022 17:00 - 19 minutes - 13.4 MBIn this special episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop bring Tara Newman, VP of Global Events at Kaseya, back to get us excited for the 15-year anniversary of Connect IT Global. Tune in to find out why this is the one event in 2022 that you don't want to miss!
What's Going On In The Security Space?
March 07, 2022 12:00 - 30 minutes - 21.2 MBWhat are the biggest trends in the security space in store for 2022? What are some of the resources an MSP can plug into to stay current on what’s going on? In the event of a breach, what resources are available for SMBs? Find out the answers in this episode of the Powered Services Podcast. Hosts Dan Tomaszewski and Will Bishop invite Kaseya’s Chief Information Security Officer, Jason Manar, to share what he’s seeing in the security space and discuss his experiences.
Are MSPs Doing Enough to Prevent Phishing Scams?
February 02, 2022 16:00 - 26 minutes - 18.1 MBIn this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop invite Miles Walker from Graphus to talk about phishing scams. These scams are more popular than ever, and with the right training, MSPs can help their customers protect themselves. The question is: are MSPs doing enough to prevent phishing scams? Find out in today's episode.
Are MSPs Missing the Mark with Cybersecurity Training and Awareness?
January 27, 2022 15:00 - 22 minutes - 15.5 MBEach year we see the number of cyberattacks rise and watch hackers get smarter and learn new tricks. Hosts Dan Tomaszewski and Will Bishop bring Manoj Srivastava on this episode of the Powered Services Podcast to discuss if MSPs are missing the mark when it comes to cybersecurity training and awareness and how they can help protect their clients.
Is Your MSP Living Up to Its Potential?
January 07, 2022 17:00 - 26 minutes - 18.2 MB2022 is here, and we’re all hitting the ground running! Before you run too far, are you sure that your MSP is living up to its full potential? If you’re not sure of the answer to that question, listen to this episode of the Powered Services Podcast as hosts Dan Tomaszewski and Will Bishop chat with Dave Goldie of Gradient MSP about how MSPs can make sure they’re not leaving money on the table with their clients.
Have you set your Sales & Marketing Plan for 2022?
December 29, 2021 17:00 - 21 minutes - 15 MBDid you prioritize your sales and marketing efforts in 2021? Do you have a plan for 2022? Join hosts Dan Tomaszewski and Will Bishop for a special episode of The Powered Services Podcast to find out what you need to do to have the best 2022.
Will Anyone Be Able to get Cyber Liability Insurance Moving Forward?
December 02, 2021 14:00 - 34 minutes - 24 MBThe “What’s Going on with Cyber Liability Insurance?” episode of the Powered Services Podcast was such a hit, we had to bring in another expert in the space to discuss what MSPs should expect and prepare for when it comes to cyber liability insurance in 2022! Join hosts Dan Tomaszewski and Will Bishop as they have a real and insightful conversation with Andy Anderson, CEO, and Co-Founder of DataStream Insurance, about the realities of cyber liability insurance right now and how MSPs can move...
Looking Towards the Future with Sheryl Connelly
November 17, 2021 14:00 - 33 minutes - 22.9 MBIt’s no secret that technology has changed the way businesses operate and how people live all over the world—and it’s only going to change our future faster as time goes on. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop invite Sheryl Connelly, Chief Futurist for Ford Motor Company, to the show to have an honest conversation about looking to the future.
Bring The No Barriers Mindset to Your MSP
November 11, 2021 22:00 - 21 minutes - 14.6 MBIn this episode of The Powered Services Podcast, you’re going to learn how to supercharge your MSP with the No Barriers Mindset. Hosts Dan and Will invite blind adventurer, American athlete, author, and activist Erik Weihenmayer to share how you can apply the No Barriers Mindset to your MSP and your everyday life so you can reach your goals. Guest: Erik Weihenmayer – Blind Adventurer, American Athlete, Author, and Activist
IoT Landscape Advancing and What it Means for SMBs
November 05, 2021 18:00 - 17 minutes - 12.2 MBIn this episode of the Powered Services Podcast, host Will Bishop sits down with Mike Steep to talk about the current and emerging IoT landscape for SMBs and what that means for you as an MSP. Mike Steep brings his wealth of knowledge and experience as an executive director at Stanford Engineering Center for Disruptive Technology and Digital Cities.
IoT Landscape Advancing and What it Means for SMBs
November 05, 2021 18:00 - 17 minutes - 12.2 MBIn this episode of the Powered Services Podcast, host Will Bishop sits down with Mike Steep to talk about the current and emerging IoT landscape for SMBs and what that means for you as an MSP. Mike Steep brings his wealth of knowledge and experience as an executive director at Stanford Engineering Center for Disruptive Technology and Digital Cities.
Shouldn't Every Month Be Cybersecurity Awareness Month?
October 06, 2021 15:00 - 24 minutes - 16.9 MBIn this special episode of The Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop kickoff Cybersecurity Awareness Month with a brainstorm you don’t want to miss! Dan and Will share fun ways you can raise cybersecurity awareness amongst your prospects and even engage your existing clients in the fun to better protect their business and earn your MSP referrals, skyrocket your social media engagement, and stand out in the crowd.
Is Your Sales Process Helping or Hurting Your MSP?
September 30, 2021 16:00 - 38 minutes - 26.8 MBWhen it comes to running your MSP, no one can understand the technical aspects better than you. But, like most MSPs, you might need a little help on the sales side of the business. To celebrate International Podcast Day, hosts Dan Tomaszewski and Will Bishop invite Frank DeBenedetto and Mike Bloomfield on the show to share their insights and expertise on MSP sales. Special Guests: Frank Debenedetto, Founding Partner of audIT Sales Presentation System and President and Chief Technology Advis...
Maximizing the Valuation of Your MSP for M&A
September 23, 2021 17:00 - 33 minutes - 23.4 MBDo you know what your MSP is worth? In this episode of The Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop sit down with Rick Jordan, Founder & CEO of ReachOut Technology, to have an open discussion about how much the average MSP makes, how they can conduct a valuation of their business, how long it takes to break 1 million in MRR, and how you can maximize the valuation of your MSP for M&A.
Connect IT Global is back and better than ever!
September 15, 2021 13:00 - 17 minutes - 11.9 MBIn this bonus episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop welcome Tara Newman, Kaseya’s VP of Global Events, to discuss the biggest IT event of 2021 and why you don’t want to miss it. Find out who our big headliners are, what fun events we have planned for you, and listen to the end for an exclusive discount code that’s only for Powered Services listeners!
Connect IT Global is back and better than ever!
September 15, 2021 13:00 - 17 minutes - 11.9 MBIn this bonus episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop welcome Tara Newman, Kaseya’s VP of Global Events, to discuss the biggest IT event of 2021 and why you don’t want to miss it. Find out who our big headliners are, what fun events we have planned for you, and listen to the end for an exclusive discount code that’s only for Powered Services listeners!
Insider Threats Are Hiding Where You Least Expect Them
September 09, 2021 12:00 - 34 minutes - 23.6 MBYou might think you know how to prevent insider threats from wreaking havoc on your clients, but there’s a few simple tactics you might be overlooking. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop sit down with Gary Peace and deep dive into the world of insider threats. Gary investigates insider threats and internal corruption allegations and implements technical and management systems to counter those issues. This is a discussion you don’t want to m...
How MSPs are Investing in CMMC and Seeing Growth
September 01, 2021 17:00 - 43 minutes - 29.7 MBWhy are some MSPs beginning to build CMMC businesses? Should YOU turn your MSP into a CMMC business? Where would you even start? And we’ll ask the question everyone is wondering—HOW are these CMMC MSPs taking business from other MSPs? Join Dan Tomaszewski and Will Bishop as they host an insightful discussion you don’t want to miss with two CEOs of CMMC businesses—John Hill of TechSage Solutions and Leia Shilobod of InTech Solutions. Guests: John Hill, CEO of TechSage Solutions Leia Shilob...
4 Things Your Decline of Service Agreement Needs to Protect Your MSP
August 25, 2021 09:00 - 29 minutes - 20.1 MBCan using a template agreement for a Decline of Service come back to haunt your MSP? Is the email where your client says they don’t want any cybersecurity services enough to protect you in the event your client experiences a breach? What should be in a Decline of Service agreement anyway? In this episode of the Powered Services Podcast, Brad Gross—leading legal authority in the area of cloud computing transactions—answers all of these questions in order to help MSPs legally protect themselv...
Whats Going on with Cyber Liability Insurance?
August 18, 2021 11:00 - 46 minutes - 32.1 MBWelcome to the brand-new Powered Services Podcast! Our commitment to you, the MSP, is to have meaningful and insightful conversations that give you all the strategies and advice you need to supercharge your MSP. In this inaugural episode, Dan Tomaszewski hosts a round table discussion with MSPs just like you to ask Kristen Bay of Cysurance the cyber liability questions we’re all wondering, and even a few brilliant ones we hadn’t thought of yet. This episode’s special guests are: Will Bis...
Vendor or Partner, With Ray Orsini & Sean Lardo of OIT
July 28, 2021 09:00 - 30 minutes - 20.9 MBIn this episode, Dan talks with Ray Orsini & Sean Lardo of OIT about vendors and partners. The group talks about the importance of community, partner development, the importance of transparency and more. Connect with Ray: https://www.linkedin.com/in/rayorsini/ Connect with Sean: https://www.linkedin.com/in/seanlardo/ OIT Website: https://oit.co/
Clip Episode 5
June 30, 2021 09:00 - 24 minutes - 16.6 MBDan Tomaszewski interviews a variety of guests on topics ranging from the next 5 years to customer experience. Time Stamps: Mike Brooks: 0:15 - 4:40 Nadir Merchant: 4:52 - 7:50 Colin Knox: 7:52 - 5:15 Fred Voccola: 15:20 - 19:15 Andrew Wallace: 19:20 - 24:00
The Connect Community, With Katie Freedman of Kaseya
June 23, 2021 09:00 - 10 minutes - 7.35 MBIn this episode, Dan talks with Katie Freedman of Kaseya about the upcoming Connect Community. The new Connect Community is an online forum designed to bring all Kaseya brands together and give customers an outlet for support, best practices and building relationships with key Kaseya stakeholders, as well as other MSPs & IT Pros from around the globe. Connect with Katie: Linkedin: https://www.linkedin.com/in/katiefreedman/
Customer Experience, With Andrew Wallace of SmileBack
June 16, 2021 09:00 - 22 minutes - 15.6 MBIn this episode, Dan talks with Andrew Wallace of SmileBack about customer experience. The two talk about the importance of customer experience, operational efficiency, how to make both positive and negative feedback work for you, and more. Connect with Andrew here: LinkedIn: https://www.linkedin.com/in/andrewstirlingwallace/ Website: https://smileback.com/
The Next 5 Years, With Fred Voccola of Kaseya
June 09, 2021 09:00 - 28 minutes - 19.6 MBIn this special episode, Dan talks with the CEO of Kaseya - Fred Voccola. The two experts speak candidly about the future of the MSP industry over the course of this 30-minute interview. We are thrilled to bring you this discussion on upcoming challenges, services MSPs will need to provide, and M&A. Connect with Fred: https://www.linkedin.com/in/fred-voccola-a79984
Data Backed Decisions, With Colin Knox of Gradient MSP
June 02, 2021 13:00 - 26 minutes - 18.3 MBIn this episode, Dan talks with Colin Knox of Gradient MSP about Data-Backed Decisions. The two explore what dirty data is, the kinds of dirty data in your PSA, and the importance of making data-driven decisions. Connect with Colin here: LinkedIn: https://www.linkedin.com/in/realityknox/ Website: https://www.meetgradient.com/
IT Glue 2021 Global MSP Benchmark Report , With Nadir Merchant of IT Glue
May 26, 2021 09:00 - 22 minutes - 15.5 MBIn this episode, Dan talks with IT Glue CTO Nadir Merchant about the IT Glue 2021 Global MSP Benchmark Report. The two explore the outlook for the MSP industry in 2021, the biggest opportunities for MSPs in the upcoming year - and more. Download the report here: https://www.itglue.com/resource/global-benchmark-2021/ And connect with Nadir here: LinkedIn: https://www.linkedin.com/in/merch/ Website: https://www.itglue.com/
The Power of Understanding and The Sales Process, With Mike Brooks of audIT
May 19, 2021 09:00 - 29 minutes - 20.1 MBIn this episode, Dan talks with Mike Brooks of audIT about sales. The two talk about the importance of understanding the knowledge level of who you are selling to, prospecting tips, and more. Connect with Mike: LinkedIn: https://www.linkedin.com/in/mikesbrooks/ Website: https://www.auditforit.com/
Clip Episode 4 - Ultimatum
May 12, 2021 09:00 - 29 minutes - 20.4 MBDan Tomaszewski interviews a variety of guests on topics ranging from Digital Marketing to MSP branding. Time Stamps: Michael Pugh 0:16 - 8:35 Dave Sobel 8:37 - 11:45 Ben Saunders 11:50 - 16:48 Nigel Moore 16:50 - 22:53 Lisa Shorr 22:55 - 29:36
Clip Episode 3 - The Next Generation
May 05, 2021 09:00 - 22 minutes - 15.3 MBDan Tomaszewski interviews a variety of guests on topics ranging from Linkedin Marketing to assessing if a client is right for you. Plus, Dana Liedholm interviews a panel of women in cybersecurity in a special episode. Time Stamps: Paul Green 0:15 - 3:05 Joe Harford 3:08 - 8:03 Joe Noonan & Naj Raza 8:06 - 11:54 Andrew Moon 11:57 - 17:58 Crystal McFerran & Andra Hedden 18:00 - 22:16
The New Way to Be Acquired Through Equity Partnership, With Dan Ruhl & Mitch Morgan
April 28, 2021 09:00 - 30 minutes - 21 MBIn this episode, Dan talks with Dan Ruhl, Partner at Oval Partners & Mitch Morgan, CEO of New Charter Technologies about a new way to be acquired. The group talks about the partnership, investment for MSPs, marketing, recruitment, and more. Connect with Dan: LinkedIn: https://www.linkedin.com/in/dan-ruhl-661460b/ Website: https://www.ovalpartners.com/ Connect with Mitch: Linkedin: https://www.linkedin.com/in/mitch-morgan-6ab9611/ Website: https://newchartertech.com/
GlueX, With Tara Newman & Jana Lattin - Organizers of the Event
April 26, 2021 09:00 - 23 minutes - 16.1 MBDan Talks with Tara Newman & Jana Lattin, who organized the upcoming GlueX event. The group talks about the event experience, speakers that will be presenting, and some sneak peeks you don't want to miss. Sign up for GlueX: https://www.gluex.co/ (Make sure to use the code mentioned for a discount!) Connect with Tara: LinkedIn: https://www.linkedin.com/in/tararnewman/ Connect With Jana: https://www.linkedin.com/in/janalattin/ https://twitter.com/janalattin
MSPs & Branding, With Lisa Shorr - Image & Brand Expert
April 21, 2021 09:00 - 24 minutes - 17 MBDan Tomaszewski has a conversation with Lisa Shorr, Image and Brand Expert - an upcoming speaker at GlueX. Dan and Lisa discuss what perception means to your MSP, the importance of networking, and how much a dress code can impact your business. Connect with Lisa: Website: http://www.securefuturetech.com/ Website: http://www.shorrsuccess.com/ Linkedin: https://www.linkedin.com/in/lisashorr/ Twitter: @Lisa_Shorr Sign up for GlueX: https://www.gluex.co/
You May Get Passed by a Focused MSP Because You're Distracted, With Nigel Moore of The Tech Tribe
April 14, 2021 09:00 - 34 minutes - 23.6 MBThis week Dan Tomaszewski has a conversation with Nigel Moore of The Tech Tribe. Dan and Nigel talk about if social media marketing is worth it, what constitutes high priority, and customer experience. Connect with Nigel: Website: https://thetechtribe.com/ Twitter: @nigel_moore Linkedin: https://www.linkedin.com/in/nigelgmoore/