Colony Confidential Podcast

Checking in with Ed and Joe

Catching Up with Ed and Joe as NYC continues lockdown and how the business is adjusting. Grab our Business Continuity guide on the website  https://colonyconfidential.com

Coronavirus has come to town - Now What?!

Join us for the ups and downs we're dealing with now that Covid-19 has changed the way we do business. #stay safe Mr. & Mrs. America!

Customer Service 2020

Customer Service as we know it today didn't always exist.  We get into some of our most memorable moments with customers that we cannot forget.  Let us know about your Customer Service nightmares at colonyconfidential.com

The Pied Piper is Back

Hi and welcome to all our new Listeners! Back to talking business about rodent control, business sense and getting our mindsets right for success.  

Rat race to the bank

While Ed's on his spring break tour we talk about the latest news on rodent birth control, Contrapest and rodenticide bans in the news.  What this all means for the pest control industry and the business side that nobody else is talking about.

Customer Service for Home Services

More on Customer Service for Home Service Businesses

More Customer Service Hacks

Our Follow Up with Margaret Garcia from Grit PPO.   Take notes or better yet, save this one for reference.  Learn about the best methods for managing your inbound phone calls. Pest Process Outsourcing can change the way your business operates, learn more about what Grit does for Pest Control and Lawn Care companies.  And send us your customer service questions [email protected] 

Level - Up your Customer Service

Here's the first installment of our Customer Service Series. Meet Margaret Garcia, we sit with the Founder of Grit and get the low down on how she got her start in the business.  Haven't heard about Grit PPO?  Well get ready to learn another key step that can seriously upgrade your daily business operation. You're Welcome!

Spring Break with the Sheehan's

More insight on Networking What we're learning about Customer Service  What's coming Next and Ed's ready for Spring Break in Florida.

Networking Secrets - Pro Tips for the Service Industry

Today we continue our networking convo with some more tips and explanations on hashtags and how to use them correctly when you're working on increasing your business contacts.  

Top Networking Secrets for Service Pros

Doesn't matter if you work in Lawn Care, Plumbing, Roofing or HVAC.  The way to grow your company in 2020 is by working on your business, not in your business.  Networking done right leaves you with Lifetime Business contacts and friends.  All the secrets are in this episode.

The Suite Life with Colony Confidential

Here's what we've been up to.  From the magic of vacation to the latest with Lillie Kardashian.  It's 2020 Let's Go Baby! Going to NPMA's Eastern Conference? We hope to see you at Harrah's Atlantic City on 1/14  

Marketing and More for your local Business

What are your thoughts on Door to Door Sales in Pest Control or Lawn Care?  How to get the best deals from your distributor? Join us to get answers to these questions in this episode!

Q&A with the Multi - Million Dollar Consultant Dan Gordon

We always learn a lot from Dan Gordon.  He's one of the people who always knows what's going on in our industry.  Today he answers some of your questions about the state of Pest Control.  The next money making insect and some of the things that you shouldn't overlook.

A Recap

What you need to know about Business Insurance for 2020

In the second installment of our interview with Frank McDonald, we're talking about the importance of protecting your customers digital information with cyber insurance.  If you have recurring business (and you should) you also have credit cards on file.  Your customer information needs to be properly protected, find out more about the gaps that could end up causing you a lawsuit and get ahead of it now with some more tips from our Business Insurance Expert.

Get your Business Insurance Together

We interview our guy for insurance.  We always have a lot of questions when Frank McDonald from Select Insurance is in the building and this time its no different.  Frank has been in the pest control space for decades so he's seen a lot.  Check this one out for some of the latest and make sure you're covered.  Peace of mind is more affordable  than you may think.

Thanksgiving Sheehanigans

We reminisce on some Thanksgiving greats, and give a sneak peek into what we're working on.  Would you like to come hang out and learn with us?  Find out more by Subscribing to the Podcast and Turning on your Notifications Happy Thanksgiving Everyone!

Keeping Up With the Sheehan's

The Busy Holiday Season is here.  Find out what's on our agenda and what we're working on for you listeners.

Celebrating Everyday Heroes - Pest Control, Community Service and Public Health

We're super excited to bring you this interview with Raymond who is passionate about giving back to his community in Spokane WA.  Bedbug free furnishings is able to heat treat furniture to eradicate bed bugs to prolong its life cycle.  If you'd like to help or support visit them at https://bedbugfreefurnishings.org

Small Business Solutions - Essential Tools to Upgrade your Daily Operation

We're continuing our conversation on the tools and solutions that Small businesses need to keep operations running without having to micro - manage.  Ready to make your life easier too?  Listen to part 2 of our interview with Workwave's Kerry McCane.  Find out why Ed asked; Where were you in 1974? This is a detailed walk through of the product that can revolutionize the way your small business operates. A total game changer, Are you ready?

Challenges in Small Business Operations

We spend so much time learning about growth, solutions and profits it may seem like the challenges and headaches that come with entrepreneurship are a thing of the past.  You would be wrong, but like today's guest Larry Izzo, we keep rolling with the punches.   There are a lot of funny stories in pest control and some F'd up ones too.  This episode has some of both...

Small Business Solutions to take your Pest Control Business to the Next Level

Ed calls it turning a corner, just think of it as Levelling up for your small business.  This episode packs another installment of tech info  that you can use to automate and optimize your Pest Control start-up.    

Small Business Solutions to take your Pest Control Business to the Next Level

Ed calls it turning a corner, just think of it as Levelling up for your small business.  This episode packs another installment of tech info  that you can use to automate and optimize your Pest Control start-up.    

Small Business Solutions - An intro to new tools in Route Optimization

Whether you're just starting out in Pest Control with fewer than five technicians or you have a Multi million dollar company with hundreds of team members.  We all agree on the importance of better productivity. Getting your routes properly organized is a key step in Optimizing your Business Operations.   Of course you already have enough on your plate, so let's learn how you can get it all done with the magic of science and technology.

Wondering why you have more problems in the Fall? Here's the answer

Occasional Invaders, Mice, Wildlife? We have some quick tips for you on how to prepare your customers for the cooler temperatures.  Listen for some tips on how to protect yourself from crazy raccoon encounters and why your customers are having an uptick in pest activity.

Leading through Adversity

Happy Thursday and Happy Halloween.  It also happens to be Happy Birthday for Ed and the day of our B&G Breast Cancer Awareness Tank Giveaway! We even have a new release, on Leading through Adversity.  We all know that it's unavoidable in adult life and in business.  Today we discuss some of the toughest challenges - hurt employees for example, and give you some of the answers that worked for us along the way.  Learning together and growing together is what we do around here.  

Dealing with Business Challenges - Get a Disaster Recovery Plan

$hit Happens.  Are you prepared to handle it?  We're sharing some stories of emergencies that we've had to navigate this week.  Use these lessons to help you come up with helpful steps you can use in your business.

Essential Tools for Pest Management Professionals - The B&G Sprayer

How much do you know about the tools in your arsenal?  Today we cover some new and not so new features of the B&G Sprayer - one of the first pieces of equipment any professional Pest Manager gets acquainted with.   Subscribe to our YouTube channel for your chance to win the  Pink Breast Cancer Awareness B&G from Pelsis - draws on Thursday October 31.

Pest World 2019 Recap and Giveaway Announcement

We're talking about Pest World 2019 - but how can we keep Ed and Joe on track? We have some great new products to share, out take on the show and our B&G Giveaway starts now - FOLLOW us on social media FB, YouTube and IG to Win!

Bonus Interview - from Pest World 2018

A Lil Extra Here for ya.

Throwback to Pest World 2018

Join us on Social Media Channels for Today's content.   Live in San Diego CA for Pest World 2019

Throwback To Pest World 2018

We're reporting LIVE from Pest World 2019 in San Diego this week, catch up with some of the exclusive interviews news we scored at Orlando in 2018 when we launched the Colony Confidential Podcast.  Join us for Live coverage from this year's show on IG, Facebook and more.

Another Round of Answers for your Questions on Pricing

Spending more time going through your tough questions on pricing the job right.  We discuss how to go about raising the price for your existing customers and what qualifies a customer as an exception to the rules. Join us for LIVE Coverage from Pest World 2019.  Starting on October 14th.  

More Pricing Q&A

More on Pricing this week. This week we discuss collections and more.  Pest World San Diego is coming up. Keep an eye on our Social Media Channels for our BIG giveaway and all the latest.  

Get your calculators out - It's time to discuss pricing

Continuing with the Money Talk, today we discuss Pricing - it can make or break your business.  This episode gets down to details of how you should approach setting up your pricing structure so you are charging a fair price for your service.   Do you know what you're worth? Do you know the truth cost of your technicians? Take notes because you're going to learn a lot with this one.

Switching Gears and Sneak Peeks

We covered a lot of ground with Finances over the last episodes.  And we have more questions to answer - But first we take a moment and throw you a curve ball. Hear what we've got in store for the upcoming weeks. 

Pricing Strategies - Your Questions Answered

The Pricing Episodes generated more mail and questions than we've ever received.  So here's your first installment of Answers on How to set pricing for a new Business owner and Tips and strategies we used to go from working in the business to working ON the business.

More on Pricing - Budget Tips and Building in Price Increases

Mr. & Mrs. America, Focus on Finance continues with more on Pricing, Budgeting and special notes on how to raise prices over the course of a contract.

Bonus - The Future of Pest Control Business

Hear the final recommendations of what's happening in the industry and get a leg up on the competition.  Are you primarily Commercial only business? Lessons for your future growth are in here.

Money Talk with Paul Giannamore

This Series packs a college level education.  Paul Giannamore of The Potomac Company does not disappoint. He tells us about his early start with entrepreneurship, starting a business selling used farming equipment throughout Europe while a student at Cornell University.   Here's a few of the Top Things we learned... Latin America and Eastern Europe are the new frontiers in Pest Control Business Owners looking to break past the $1M Mark - Focus on Marketing, customers and discipline. ...

Money Talk with Paul Giannamore the Industry Boss of Mergers & Acquisitions

September is the month most businesses start working on budgets and forecasting.  We get it going with a bang thanks to our Incredible guest Paul Giannamore,  the kind of person who makes you feel smarter after a single conversation.  Don't take our word for it, get into this conversation and hear his take on what sets top earning companies apart, how to build a rock solid foundation for your business and the recession.

WE BUG NJ

LIVE from The  NJPMA 72nd Annual Clinic, Trade show and clam bake.  What an event!  This is a great episode if you want to know about innovations in the industry, with guest interviews from B&G Pelsis, FiberTrap and more.   

The Secrets to our Success #2

Here's the rest of our discussion on what really helps to set us apart from the competition.  Learning from other people's mistakes is one sure way to be at the top of your game.  You don't have to go through the recovery after failure this time.  It's so much smarter to save your energy for the valuable lessons no one else can teach you.  Do yourself a favor and become a member Here

The Secrets to our Success

Hi confidants! We had a really fake break over the last few weeks, because like most of you listening - we're always working even when we say we're not.  So maybe that is the only secret here, when you are into what you're doing, it really doesn't feel like work.  Otherwise there are no secrets to our success, because we share it all.  Listening to this episode will highlight the habits that have been game changers and the ones we're currently embracing on the road to bigger and better thi...

Catch Up as we prep for the NJ Trade Show and Clam Bake

Catch up with us real quick while we get ready for the NJ Trade show on August 15th Rutger's University. We have a customer/pricing debate and some big announcements to share. Go download our ebook.

Mind your Money - Savings and Solutions with Dan Gordon of PCO Bookkeepers

Dan Gordon from PCO Bookkeepers is a wealth of knowledge and information, he's helped hundreds of the most successful and largest Pest Control Business owners throughout the U.S. and can help you too. We learned a whole lot in this episode and settled a few arguments. Cash vs. credit Mergers and Acquisitions Tax preparations and savings New Tax laws to pay attention to and the major move you need to make to keep your company growing.  

It's Always Tick Season

The last awful insect of our summer series - ticks! We're giving you all the intel you need to know to keep ticks away from your home.  For starters - Don't feed the birds, try to keep all wildlife away from your property, trim the trees and shrubs no branches touching the house.  Clean up leaf litter and plant deer resistant shrubs. Do you know how to do a tick drag? When's the last time you did one?Also we give some insight on what worked well for us when it comes to selling more tick ...

It's Summer and the Flies Love it Too

We've been talking about the reasons you hate the summer season most.  This Time it's Fly Treatment and prevention for when you've had enough. Including the 99.99999% Guaranteed thing you're overlooking in those Commercial Kitchens and the Course of Correction that will Take Care of it - Works at home too. Learn More about the ways you can keep your residence or office free from fruit flies or houseflies, the details on different crazy baits like bread and beer and how to use them right. ...

How - To Get rid of Ants for good

We started talking about the biggest pain in the a$$ bugs of the summer a few weeks back, this time around we're back to hook you up with some info on one of the hardest pests to get rid of - if you don't know what you're doing.  Let's get into it about these ants.  The first step to success is Identification!  Making sure you know what you're treating for is so key with ants especially because there are over 1000 different species in the US and many of them look similar but may require a di...