In this week’s episode, Content Marketing Institute’s Robert Rose explores how content can act as a safety net. He shares a fresh take on a new claim that CMO shine (and pay) is on the decline. Robert chats with Megan Gilhooly about how content teams can find data about everything from the customer experience to the customer journey and customer sentiment. And he points you to an article about the right and wrong way to use vanity metrics. And that’s a wrap ending March 13, 2020.

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Kapost

So let me tell you a story … Once upon a time, customers wanted content. So, marketing produced it.

As new ways to reach customers emerged, marketers kept creating more and more content. They also started growing their teams and adding technology to help drive engagement.

But in all the excitement, we forgot why we started making content in the first place: for our customers. We knew the messages we worked so hard to build were getting lost in the chaos, but we didn't know another way.

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Learn more at http://cmi.media/kapost.

NEWS ITEM of the Week

Is Technology Subsuming Marketing?

https://hbr.org/2020/02/is-technology-subsuming-marketing

INTERVIEW of the week

Megan Gilhooly

Megan is vice president of customer experience at Zoomin Software, where she makes it her mission to change how organizations think about product content. She spent two decades managing content teams, driving content strategy, and delivering stellar information experiences at companies like Amazon, Ping Identity, and INVIDI Technologies. A former online retail business owner and Certified Scrum Master, Megan brings a unique perspective to managing information development and content strategy.

Listen to our conversation, then learn more about Megan:

Connect with Megan on LinkedIn and Twitter

OUR CONTENT MARKETING IDEA of the WEEK

The Right and Wrong Ways to Use Vanity Metrics

https://contentmarketinginstitute.com/2020/02/vanity-metrics-marketing-goals/

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