In this episode, Mark Sollis, Strategist and Creative for the global advancement consulting company, D3 Advancement Studio, shares his passion for personalisation and the reason your stakeholders expect a tailored experience. Hear why disruptive thinking, such as asking ‘what if’ will protect you against behavioural phenomena such as confirmation bias, groupthink, and power dynamics. Listen in to learn about static and dynamic stability in data systems, and how digital engagement should be a feature in any engagement strategy, even in a post-pandemic environment.