Cart Insiders Podcast artwork

Holiday Insights Series: Online Customer Service

Cart Insiders Podcast

English - October 27, 2020 08:55 - 39 minutes - 35.8 MB
Marketing Business Entrepreneurship ecommerce email marketing entrepreneurship growing your business marketing omnichannel retail sms marketing social media marketing email geeks Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Holiday Insights Series: Paid Search & Social Media
Next Episode: Holiday Insights Series: Retaining Customers Post-Holiday

In this episode of the podcast, I welcome Lucas Walker, marketing lead at the customer service help desk provider, Gorgias. We dive deep into all aspects of holiday customer service, and how going above and beyond customers’ expectations should be par for the course. But with so many channels to monitor, an uncertain holiday season, and the need for a human experience; how can customer service proactively and positively impact sales and marketing? It all comes down to balancing ‘empathy’ and ‘urgency’—and Lucas explains how to do just this.

 

Contact Gorgias:

Web: https://www.gorgias.com/

LinkedIn:  https://www.linkedin.com/company/gorgias/

 

Lucas Walker:

Email: [email protected]

LinkedIn: linkedin.com/in/walkerlucas

 

Contact Greg:

Email: [email protected]

Twitter: http://www.twitter.com/whatsgregdoing

 

Contact Omnisend:

http://www.Omnisend.com

LinkedIn: http://www.linkedin.com/company/omnisend

Twitter: http://twitter.com/omnisend

Instagram: http://www.instagram.com/omnisend

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