#065: How to Get Bigger Tips

How to Get Bigger Tips
Another name for the food and beverage industry is the hospitality industry.  When customers go out for meals and drinks there's a certain expectation for the quality of their service. 

If you're in the hospitality industry what are some things you can do to go above and beyond? In today's episode, I'll cover over 1 dozen tips that might help you reel in bigger tips. But don't misunderstand, there's no quick easy way.  You truly need to provide a unique experience by going above and beyond. You need to make your guests' visit memorable. If you do, they'll remember you at the end of the dining experience.

Make getting bigger tips part of your daily service routine. Grab your free download, How to Get Bigger Tips, which includes bonus tips not mentioned in today's podcast. 

Grab your free download, How to Get Bigger Tips, which includes bonus tips not mentioned in today's podcast. 

Chapters
[01:03]
It's not all about the money. It's about improved customer service, In fact, The Absolute Best Customer Service.

[01:55]
Greet with a genuine smile.

[02:13]
Be attentive: scan your service area and know what to look for!

[02:50]
How do you take your guests' orders? There are ways to improve your guest connection and increase the accuracy of their order.

[03:40]
Do you ask for your guests' names when you serve them?

[04:28]
How to increase the total bill by providing value-added customer service.

[06:46]
Pay attention to what your guests share. Try to connect back to their conversation perhaps referencing the weather, traffic, or their tight schedule.

[07:29]
See how one server handled my son's request for $1,000,000.

[08:28]
Anything you can do to add value will show. Try to catch food and drink errors before serving the table.

[09:46]
You can gather special feedback from repeat customers. Recognize your regulars!

[11:13]
Your last chance to go above and beyond with customer service!

[13:34]
If you're facing a particular hospitality struggle or challenge and it wasn't answered here, let me know.

[14:12]
Don't forget to grab your free copy of How to Get Bigger Tips. Several bonus tips are included not mentioned in today's podcast.

Mentioned Links
CGME: The Ultimate Best Customer Service
Free Download: How to Get Bigger Tips (includes bonus tips)
Email Craig Ancel

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