Dr Ashley Fico on high stakes conversations in healthcare (#27)

English - August 15, 2021 20:00 - 57 minutes - 49 MB - ★★★★★ - 6 ratings
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1:50 - drawn to interpersonal communication because it was so broad.

3:01 - communication applied to organ donation conversations.

4:55 - communication needs to be audience-centred.

6:22 - your audience can have very diverse beliefs and opinions.

7:47 - you are not your audience.

11:24 - how shows like Greys Anatomy shapes perception about organ donation.

15:27 - reading your audience without making assumptions.

20:39 - best way to approach sensitive conversation.

22:03 - perception checking. Did they understand what you said?

23:50 - sharing embarrassing stories to make you more approachable.

26:08 - more ways to do perception checking.

28:26 - different ways to get our point across.

30:28 - value judgements vs observation.

32:52 - importance of emotional intelligence in these conversations.

34:49 - how stories impact organ donations.

37:54 - health communication during COVID.

40:05 - humility vs confidence in communication.

42:48 - What is InnoQuest?

43:50 - Sunday Funday experiences.

49:33 - InnoQuest's impact on how cities are perceived.

51:32 - getting below the surface of the place you are visiting.

53:02 - importance of trying new things.

56:04 - getting in touch with Ashley.

You can find more detailed show notes with links to references at: https://candourpodcast.com/dr-ashley-fico/