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Daniel Murray on the business case for empathy (#28)
Candour Communication Podcast
English - August 29, 2021 20:00 - 1 hour - 57.4 MB - ★★★★★ - 6 ratingsSelf-Improvement Education Society & Culture Relationships empathy simon sinek soft skills jocko podcast people skills brene brown leaders unlocking us dare to lead candour Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
1:57 - background in mathematics, banking and insurance.
5:35 - some factors were missing.
9:27 - what factors made the difference?
11:30 - how to convince sceptics of value of people skills.
17:58 - what non-profits teaches about motivation and leadership.
23:27 - why did empathy stand out as a skill?
26:34 - judgement and assumptions.
28:46 - how to practice empathy.
32:30 - empathy doesn’t mean you don’t make tough decisions.
33:48 - empathy does not require you to feel the emotions.
36:10 - a tool to help be more empathetic.
37:00 - an example of empathy in action.
43:55 - how empathy helps product design.
44:45 - how does empathy help individual contributor at work?
46:05 - shaping workplace culture.
48:30 - accused of not empathising?
50:00 - taking empathy too far.
52:50 - a story about resilience.
57:00 - empathy enables diversity.
58:19 - one act of kindness can impact a life.
1:01:27 - get in touch with Daniel.
You can find more detailed show notes with links to references at: https://candourpodcast.com/daniel-murray/