Catherine Davidson on the opportunity in disagreement: a mediator's perspective (#20)
Candour Communication Podcast
English - May 09, 2021 20:00 - 51 minutes - 40.4 MB - ★★★★★ - 6 ratingsSelf-Improvement Education Society & Culture Relationships empathy simon sinek soft skills jocko podcast people skills brene brown leaders unlocking us dare to lead candour Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Ashley Kesner on freeing your ghost (#19)
2:06 - what is mediation?
5:00 - misaligned interests aren't always the problem.
7:30 - what drives Catherine to do mediation.
9:50 - examples of mediation.
14:11 - getting sceptics to buy in.
17:28 - building rapport and trust.
18:30 - managing your own emotions.
21:44 - empathy vs ruinous empathy.
30:07 - negotiation and tactical empathy.
33:35 - what outcome do we want from conflict?
36:45 - conflict avoidance.
41:05 - proactive conflict management.
44:13 - how can we get beneath the surface to to real issues?
46:11 - Why? is a dangerous question to ask.
47:30 - importance of silence in communication.
51:34 - get in touch Catherine.
You can find more detailed show notes with links to references at: https://candourpodcast.com/catherine-davidson