The power of an effective feedback loop
CallTalk™ Radio
English - August 08, 2018 17:00 - 38 minutes - 34.5 MB - ★★★★★ - 7 ratingsBusiness call center contact center call center agent certification Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Information feedback is the lifeblood of continuous improvement for contact centers. However, most centers don't employ a structured approach to originating, processing and acting on feedback. In this session, guest Pam Wilson explains the 4 stages required for a feedback loop to have full efficacy. We will discuss the four stages and Pam will share how she has seen them best implemented in call center settings.