Fair Trade Outsourcing: Sustainable, Ethical and Profitable
CallTalk™ Radio
English - July 18, 2018 17:00 - 40 minutes - 36.1 MB - ★★★★★ - 7 ratingsBusiness call center contact center call center agent certification Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Join Bruce Belfiore and Mike Dershowitz, CEO and Managing Director of Rethink Staffing, as they discuss a novel approach to managing call centers for outperforming results and creating social and economic impact at the same time. Mike shares his philosophy behind fair trade outsourcing, and some real-world examples that illustrate its sustainability, ethicality, and profitability.