Impact of Technology on Contact Center Performance

CallTalk™ Radio

English - April 18, 2012 17:00 - 33 minutes - 7.43 MB - ★★★★★ - 7 ratings
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Previous Episode: Agent Adherence: Managing FMLA in the Contact Center

Next Episode: Social Media in the Call Center with Dr. Natalie Petouhoff

Does More Technology Really Make Your Center Perform Better? Learn The Just released results of groundbreaking research.
Up to 30% Reduction in Cost per Call - through Technology alone! A new Research Report on Technology in the Call Center shows this and many other statistical ties between Technology and Call Center Performance. Download and read the Executive Summary first. Download Survey Here »
Then tune in to our Encore Presentation on CallTalk live Wed., April 18th at 10 am PT / 1pm ET, when research team, Bruce Belfiore, John Chatterly and Dee Buell, will discuss their findings and open the floor to your questions.