Agent Adherence: Managing FMLA in the Contact Center
CallTalk™ Radio
English - February 15, 2012 18:00 - 32 minutes - 7.16 MB - ★★★★★ - 7 ratingsBusiness call center contact center call center agent certification Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Is your employee taking advantage of your medical leave policy or the Family Medical Leave Act?
No one likes to be sick, and managers hate it even more when an employee uses that card for the wrong reason. However, there are legal issues protecting the employee and employer, and it’s up to you to know how to make the right decisions while managing your workforce. We are joined by an expert that will help us navigate what can be some very tricky water.