Top Grading Your Call Center
CX RIOT RADIO
English - February 07, 2024 13:35 - 11 minutes - 10.4 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: From the Archives: CSAT is Dumb
Next Episode: Use AI to Augment, Not Replace Employees
In this episode of Caffeinated CX we talk about the need, the necessity of top grading your call center and why you want more Oars than Anchors.
What does that mean?
Watch the episode. Jeesh.
https://linktr.ee/caffcx
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