Use AI to Augment, Not Replace Employees

CX RIOT RADIO

English - February 14, 2024 12:11 - 11 minutes - 10.6 MB - ★★★★★ - 1 rating
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Previous Episode: Top Grading Your Call Center

Next Episode: from players🎮 to paychecks💸

Yeah, I get it. AI and Automation are the shiny new(ish) toys on the shelf in CX, and people have been shouting their amazingness for a few years now as a cost cutting method that can replace your staff and reduce your overhead.

What if I told you it wasn't that simple?

Because it's not...

https://linktr.ee/caffcx

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