From the Archives: CSAT is Dumb
CX RIOT RADIO
English - January 24, 2024 17:45 - 6 minutes - 6.16 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Originally released on Dec 30, 2021 here is a small rant about how dumb CSAT is, and what you should measure instead. Yeah.
https://linktr.ee/caffcx
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