Why is it crucial to talk to customers before you write any copy? How can we make automated emails appear more human? Today we talk to Liz Painter, an email strategist and conversion copywriter at Comma Comma. Liz reveals several ways in which we can improve our copywriting and make meaningful connections with our users through email. The underlying theme? Talk to your users!

Visit our website for the detailed episode recap with key learnings.

Show notesComma Comma — Liz's copywriting consultancyCopyhackers — copywriting instruction siteOtter.ai — AI transcription serviceRev.com — human-assisted transcription serviceThinkific — online course creation siteClickUp — project management tool, sends emails from a personal addressGitPrime (now Pluralsight Flow) — analytics for developersFollow Liz on LinkedIn

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This show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.

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