The Push artwork

Mark Hocknell on Customer Centricity, Net Promoter Scores and Managing Your Team.

The Push

English - March 01, 2017 10:20 - 1 hour - 45.9 MB
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Previous Episode: David Kaity on using psychographics to profile your customers, writing a book to educate the market, and why you don't need a Real Estate agent to sell your house.
Next Episode: Toby Jenkins on Negative Visualisation, Seeking Discomfort in Partnerships, and his experience as an Olympian

In this episode we talk to Customer Centricity expert Mark Hocknell.We speak about the challenges Mark faced managing large teams and projects in the corporate world.Also discussed is the benefits of understanding Net Promoter Scores, learning how to manage your team and a new take on demographics.I hope you enjoy!