Episode 25: Addressing customer success with Barbara Stewart, Propolis Hive Expert in CX

B2B Marketing Podcast

English - May 21, 2021 11:58 - 45 minutes - 61.9 MB - ★★★★ - 8 ratings
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Previous Episode: Episode 24: Implementing marketing operations with Karla Wentworth, Propolis Hive Expert

Next Episode: Episode 26: Four key marketing skills to drive buying decisions with Corporate Visions Leslie Talbot

In this week's episode of our podcast, Editor for B2B Marketing David Rowlands talked to Barbara Stewart, Propolis Hive Expert in Customer Experience about customer success.

In our 2021 Trend Tracker, customer success – a new entry – came second place overall, just after growth marketing. They dive into why customer success landed second on our list, the benefits of implementing customer success within your company, and how marketers can start humanising the customer experience.

If you want to find out more about customer experience, you can check out our community hub Propolis here: https://www.b2bmarketing.net/en-gb/propolis-homepage

You can also get in touch with Barbara by sending her a message here: https://www.linkedin.com/in/barbara-stewart-736b557/?originalSubdomain=uk