Ask Marc – presenting journey maps
Innovating experiences with service design | Smaply podcast
English - September 15, 2021 14:25 - 32 minutes - 29.4 MBManagement Business Marketing service design journey mapping journey maps design thinking customer experience user experience employee experience human centered design customer journey innovation Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Journey mapping in marketing
Next Episode: Ask Marc – becoming a human-centered organization
Read more about this topic on the Smaply blog:
Interview transcript and slides: Ask Marc about presenting journey maps