Lets Talk Airline Customer Service 'Mageddon!

Advice from a Call Center Geek!

English - December 28, 2022 15:00 - 14 minutes - 9.7 MB - ★★★★★ - 65 ratings
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Previous Episode: Ultimate Guide for Outsourcing Your Contact Center!

Next Episode: Using Data to Route Calls in Your Contact Center

In this episode of Advice from a Call Center Geek, we take a hard look at what happened specifically with Southwest Airlines and the total customer service meltdown that occurred over Christmas '22.

We also talk about infrastructure and tips and tactics to follow when your organization gets in an emergency heavy queue!

If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at [email protected]!

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