Ideas for Setting up a Contact Center Management Trainee Program
Advice from a Call Center Geek!
English - March 20, 2023 16:00 - 22 minutes - 15.6 MB - ★★★★★ - 65 ratingsMarketing Business Technology call center contact center call center operations customer service speech analytics call center technology customer experience expivia omnichannel usa call center Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Post covid, with many of our staff WFH, we have rethought how we train and prepare our contact center middle management and agent supervisors to excel in their roles.
In this episode, we talk about the new management trainee program that will be will be implementing to our staff later in 2023. We hope this gives you some ideas to help your management staff as well.
1. Building out your contact center hierarchy
2. Weekly meetings
3. Teach Leadership theory
4. Practical Skills
5. Legal side of the contact center
6. Real-world experience
7. Graduation!
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at [email protected]!
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