Art of Value Show - Discover Value | Create Options | Start Pricing Podcast Episodes featuring Lee Cockerell
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Be Nice: The Rules of Customer Service with Lee Cockerell – 109
Art of Value Show - Discover Value | Create Options | Start Pricing - December 26, 2016 13:00 - 48 minutes ★★★★★ - 38 ratingsLee Cockerell was a guest a previous episode of the Art of Value Show. At the end of that show, Lee suggested we do another interview to discuss the rules of customer services from his book The Customer Rules. While we will not cover all 39 rules, we will cover a dozen or so during this […] The...
Creating Value the Disney Way with Lee Cockerell – 046
Art of Value Show - Discover Value | Create Options | Start Pricing - May 19, 2015 12:00 - 49 minutes ★★★★★ - 38 ratingsLee Cockerell is the former Executive Vice President, Operations of Walt Disney World Resort. He led a team of 40,000 cast members and managed 20 resort hotels, four theme parks, and two water parks. He is the author of three books: Creating Magic, The Customer Rules, and Time Management Magic. ...
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