Latest Health care improvement Podcast Episodes
Leadership Series: Validate me!
Coleman Associates Innovation Podcast - January 08, 2020 11:00 - 36 minutes ★★★★★ - 19 ratingsIn this special Leadership Series, we interview Amy Feimer, CEO of Hunter Health, a FQHC and Urban Indian Health Program in Wichita, Kansas. We learn how Amy and her team achieved a 36% reduction in their patient cycle time (70 to 45 mins), a 99% charting completion rate, a 48% reduction in thei...
Leadership Series: "We're the 'Yes' Clinic Now!"
Coleman Associates Innovation Podcast - December 11, 2019 12:00 - 32 minutes ★★★★★ - 19 ratingsIn this podcast, we are joined by two executive leaders of an organization out of Indianapolis: Dr. Dawn Haut and Mendy Rosa. Dawn, the CEO, and Mendy, the COO, talk us through their organization’s culture change over the last few years and the way in which they, as leaders managed the change wi...
#12: Leadership Series: "We're the 'Yes' Clinic Now!"
Coleman Associates Innovation Podcast - December 11, 2019 12:00 - 32 minutes ★★★★★ - 19 ratingsIn this podcast, we are joined by two executive leaders of an organization out of Indianapolis: Dr. Dawn Haut and Mendy Rosa. Dawn, the CEO, and Mendy, the COO, talk us through their organization’s culture change over the last few years and the way in which they, as leaders managed the change wi...
#11: Leadership Series: The Goal Remains the Goal, Part 2
Coleman Associates Innovation Podcast - November 20, 2019 15:00 - 22 minutes ★★★★★ - 19 ratingsIn this special Leadership Series we continue our interview with Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear more of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois. If there is something th...
Leadership Series: The Goal Remains the Goal, Part 2
Coleman Associates Innovation Podcast - November 20, 2019 15:00 - 22 minutes ★★★★★ - 19 ratingsIn this special Leadership Series we continue our interview with Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear more of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois. If there is something th...
Leadership Series: The Goal Remains the Goal
Coleman Associates Innovation Podcast - November 06, 2019 11:00 - 26 minutes ★★★★★ - 19 ratingsIn this special Leadership Series we start by interviewing Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear some of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois. If there is something that you...
#10: Leadership Series: The Goal Remains the Goal
Coleman Associates Innovation Podcast - November 06, 2019 11:00 - 26 minutes ★★★★★ - 19 ratingsIn this special Leadership Series we start by interviewing Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear some of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois. If there is something that you...
#9: The Wisdom of Simplification
Coleman Associates Innovation Podcast - October 16, 2019 09:00 - 23 minutes ★★★★★ - 19 ratingsIs Patient Access a problem at your health center? Have you tried different methods to get patients in for appointments sooner but still have a high Third Next Available Appointment (TNAA)? In this installment, we explore how a Simplified Patient Schedule works and how it can help you create a s...
The Wisdom of Simplification
Coleman Associates Innovation Podcast - October 16, 2019 09:00 - 23 minutes ★★★★★ - 19 ratingsIs Patient Access a problem at your health center? Have you tried different methods to get patients in for appointments sooner but still have a high Third Next Available Appointment (TNAA)? In this installment, we explore how a Simplified Patient Schedule works and how it can help you create a s...
#8: "One thing only I know, and that is that I know nothing"
Coleman Associates Innovation Podcast - September 25, 2019 10:00 - 18 minutes ★★★★★ - 19 ratingsThis episode talks about the challenges of sustaining change, coaching, and the time investment needed to sustain those changes through coaching. We explore coaching tips and tricks from Harpreet and Amanda with over 16 years of coaching under their belts. Thanks for listening! If you or som...
"One thing only I know, and that is that I know nothing"
Coleman Associates Innovation Podcast - September 25, 2019 10:00 - 18 minutes ★★★★★ - 19 ratingsThis episode talks about the challenges of sustaining change, coaching, and the time investment needed to sustain those changes through coaching. We explore coaching tips and tricks from Harpreet and Amanda with over 16 years of coaching under their belts. Thanks for listening! If you or som...
Change is a Game Changer
Coleman Associates Innovation Podcast - September 11, 2019 10:00 - 36 minutes ★★★★★ - 19 ratingsIn this episode, we have the privilege of speaking with Dr. Tim Spurrell, who shares with us his reflections and thoughts on how to work through burnout. He shares his journey and insights which make this episode unique because we leave the theoretical behind and get to hear a real boots-on-the-...
#7: Change is a Game Changer
Coleman Associates Innovation Podcast - September 11, 2019 10:00 - 36 minutes ★★★★★ - 19 ratingsIn this episode, we have the privilege of speaking with Dr. Tim Spurrell, who shares with us his reflections and thoughts on how to work through burnout. He shares his journey and insights which make this episode unique because we leave the theoretical behind and get to hear a real boots-on-the-...
Shoot for the Moon
Coleman Associates Innovation Podcast - August 28, 2019 21:00 - 28 minutes ★★★★★ - 19 ratingsDuring this installment, we wanted to provide the "moon" for encouraging people to “shoot for the moon”. In this episode, we are joined by the iconoclastic innovator that brought you Coleman Associates, Roger Coleman. Roger joins us to talk about innovation and share experiences with excellent ...
#6: Shoot for the Moon
Coleman Associates Innovation Podcast - August 28, 2019 21:00 - 28 minutes ★★★★★ - 19 ratingsDuring this installment, we wanted to provide the "moon" for encouraging people to “shoot for the moon”. In this episode, we are joined by the iconoclastic innovator that brought you Coleman Associates, Roger Coleman. Roger joins us to talk about innovation and share experiences with excellent ...
#5: Today is the Tyranny of Tomorrow
Coleman Associates Innovation Podcast - August 14, 2019 10:00 - 21 minutes ★★★★★ - 19 ratings"It’s more fun to be a pirate than to join the navy". - Steve Jobs During this installment, we are going to review the steps to becoming an innovative health center. For those who have listened, you may have asked yourself, "What is so innovative at reducing no shows?" Synopsis: This podcast ...
Today is the Tyranny of Tomorrow
Coleman Associates Innovation Podcast - August 14, 2019 10:00 - 21 minutes ★★★★★ - 19 ratings"It’s more fun to be a pirate than to join the navy". - Steve Jobs During this installment, we are going to review the steps to becoming an innovative health center. For those who have listened, you may have asked yourself, "What is so innovative at reducing no shows?" Synopsis: This podcast ...
Tackling No Shows with the Be Nice Play & Pack Your Parachute Play
Coleman Associates Innovation Podcast - July 24, 2019 11:00 - 24 minutes ★★★★★ - 19 ratingsLet’s say that you have attempted several no show reduction ideas, but are just stuck. In this episode we are going to review what Robust Confirmation Calls are and how they can be a core process to no show reduction. In addition, we will explore ways to shift things into the next gear with 2 ad...
#4: Tackling No Shows with the Be Nice Play & Pack Your Parachute Play
Coleman Associates Innovation Podcast - July 24, 2019 11:00 - 24 minutes ★★★★★ - 19 ratingsLet’s say that you have attempted several no show reduction ideas, but are just stuck. In this episode we are going to review what Robust Confirmation Calls are and how they can be a core process to no show reduction. In addition, we will explore ways to shift things into the next gear with 2 ad...
#3: Tackling No Shows with the Atlantic City Play
Coleman Associates Innovation Podcast - June 28, 2019 00:00 - 22 minutes ★★★★★ - 19 ratingsDuring this installment we are going to discuss patient access, ways to start tackling now shows, and the Atlantic City play. Sadly the play is not called the Vegas play. Join us as we interview Amanda Laramie, Trainer & Coach of Coleman Associates, and discover a play from the No Show Playbook....
Tackling No Shows with the Atlantic City Play
Coleman Associates Innovation Podcast - June 28, 2019 00:00 - 22 minutes ★★★★★ - 19 ratingsDuring this installment we are going to discuss patient access, ways to start tackling now shows, and the Atlantic City play. Sadly the play is not called the Vegas play. Join us as we interview Amanda Laramie, Trainer & Coach of Coleman Associates, and discover a play from the No Show Playbook....
#2: Tackling No Shows with the Ronald Reagan Play
Coleman Associates Innovation Podcast - June 11, 2019 12:00 - 21 minutes ★★★★★ - 19 ratingsDuring this installment of the Coleman Healthcare Innovation Podcast, we are going to talk about the similarities between President Ronald Regan and No Shows. What do No Shows and Ronald Regan have in common? Join us as we have the pleasure of talking with the Coleman Associate Adrienne Mann an...
Tackling No Shows with the Ronald Reagan Play
Coleman Associates Innovation Podcast - June 11, 2019 12:00 - 21 minutes ★★★★★ - 19 ratingsDuring this installment of the Coleman Healthcare Innovation Podcast, we are going to talk about the similarities between President Ronald Regan and No Shows. What do No Shows and Ronald Regan have in common? Join us as we have the pleasure of talking with the Coleman Associate Adrienne Mann an...
#1: Tackling No Shows with the Go Deep Play
Coleman Associates Innovation Podcast - June 10, 2019 12:00 - 24 minutes ★★★★★ - 19 ratingsDuring this installment, we are going to talk about no shows and a solution to address this common problem. Do you prepare and get ready for patients to show up for their appointment through huddles and pre-visit planning? Do you feel like all of that preparation is for nothing when the patient...
Tackling No Shows with the Go Deep Play
Coleman Associates Innovation Podcast - June 10, 2019 12:00 - 24 minutes ★★★★★ - 19 ratingsDuring this installment, we are going to talk about no shows and a solution to address this common problem. Do you prepare and get ready for patients to show up for their appointment through huddles and pre-visit planning? Do you feel like all of that preparation is for nothing when the patient...
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