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Your Intended Message

207 episodes - English - Latest episode: about 15 hours ago - ★★★★★ - 14 ratings

Better communication skills will advance your career and business. Are you ready to enhance your understanding and results from better communication? Listen to learn how to deliver Your Intended Message.
Are you willing to cross-examine communication from various perspectives? Would you like to deliver your intended message more effectively?

Listen to Your Intended Message to gain a powerful advantage in your ability to convey your message to your audience, team, clients or marketplace.

Learn from the mistakes and success of communication experts from around the world from different scenarios.

Imagine what that means to you when you improve the success of your next conversation, presentation or message.

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Episodes

Write Emails with Purpose, NOT by Accident: Liz Danziger

April 25, 2024 15:29 - 35 minutes - 19.7 MB

Write email that gets you the results you want. Avoid sending email that shows up in the news, or in court Episode 204 (repeat of #134, Liz is based in L.A.) Listen to this conversation with Liz Danziger before you send that toxic email and save yourself grief.   About Liz Danziger: Liz is the author of four books published by major publishers including business writing guide, Get to the Point! She is also a columnist on Inc.com She has decades of experience in helping teams to write cl...

Stand out from the competition by being different: Daniel Den

April 18, 2024 15:00 - 35 minutes - 49.4 MB

Do you have copycat competitors? Does your message sound and look like everyone else? Episode 203 (Daniel is based in Florida) In this conversation with Daniel Den we explore: How to be so different that they can even begin to copy you What is the danger of looking like your competition? How can you position yourself in your niche? How to layer on more than one differentiating factor How to turn your product into an experience Why create a family of brands that support each other - li...

PowerPoint Success: Ellen Finkelstein

April 11, 2024 15:00 - 33 minutes - 47 MB

Make PowerPoint Enhance Your Presentation Don't be a PowerPoint Fool Episode 202 (Ellen is based in Iowa) In this conversation with Ellen Finkelstein we explore: Common mistakes to avoid when presenting with PowerPoint How to take a more productive approach to your presentation How your words, slides and delivery contribute to your success Why text on your slides stop people from listening How non-designers can create attractive slides The importance of practicing your presentation Y...

Story Telling for Business Leaders: Graham Brown

April 04, 2024 15:00 - 34 minutes - 22 MB

How to use Three-Box Storytelling to build Relationships A simple method to frame and tell your stories Episode 201 (Repeat of #68) At the time of this interview, Graham Brown was based in Singapore   Highlights from this conversation about storytelling   The Heart as an Analogy (00:00:00) An analogy for the heart as a symbol of music, love, and relationships. Introduction of Graham Brown (00:01:22) Overview of Graham Brown's background and achievements. Introduction to Three Box Stor...

Communication Lessons from Nature: Hugh Coppen

March 28, 2024 15:00 - 29 minutes - 27 MB

Why is listening a life saving skill in nature Let's learn communication skills from the elephants  In this enlightening episode, host George Torok chats with leadership consultant and coach, Hugh Coppen. Episode #200 (Repeat of #57) When he's not on safari in Zimbabwe, Hugh lives in California.  Coming from a Zimbabwean farm, Coppen has a deep-seated love for wildlife. Now, as a leadership consultant, he channels his passion into valuable lessons for CEOs worldwide. His company, Tasimba, ...

How to deal with angry people and calm them down: Doug Noll

March 21, 2024 15:00 - 38 minutes - 35.6 MB

You can calm that angry person in 90 seconds or less Treat anger as a normal emotional response that you can control Episode 199 (Doug is based in California and this is a repeat of episode 117) Why you need to listen to this episode now. If you ever need to face angry people and want a better way to manage the situation, listen to this conversation to save the situation and relationship. If you ever feel out of control from your own anger, examine this perspective to maintain your dignit...

Seven Magic Words to Influence People: Tim David

March 14, 2024 15:00 - 37 minutes - 51.6 MB

The Magic Words to Motivate, Engage & Influence Seven simple words to boost the power of your message Episode 198 (Tim is based in Boston) In this conversation with Tim David we explore: What we can learn from magicians about recognizing other's perspective Magic techniques to grab the attention of your audience What is it about magic that capture our imagination? How to connect with people How to leverage intended mistakes or flaws to appear more human How your subconscious brain rea...

Boost your Face-to-face Networking: Will Kintish

March 07, 2024 16:00 - 34 minutes - 50.9 MB

Face to Face Networking is back and more important How to get out and meet people in person Episode 197 (Will is based in the UK) In this conversation with Will Kintish, we explore: The three fears that people face when networking The myths and realities of face-to-face networking How to boost your self-confidence when attending an event How to go to an event with a friend for support Recognizing open versus closed groups How to introduce yourself to strangers Better ways to open the...

Pause for Power: George Torok

February 29, 2024 16:00 - 11 minutes - 11.5 MB

Use the pause to emphasize your message when speaking Solo show featuring George Torok  Episode 196 In this show you will hear 10 reasons to make tactical use of the pause in your speaking George Torok is known as the Speech Coach for Executives. He coaches executives to deliver more powerful and confidence presentations. https://www.speechcoachforexecutives.com/ He trains professionals to deliver Superior Presentations. ----- Excerpts from this episode about the pause: Pause for Powe...

Design Thinking for User Experience: Ben Sauer

February 22, 2024 16:00 - 27 minutes - 40.5 MB

How can you apply Design Thinking to your presentation? What is the total experience of your audience? Episode 195 (Ben is based in the UK) In this conversation with Ben Sauer, we explore: How might design thinking apply to presentation design and delivery? How to think from the audience perspective? Why the details mater How to design your presentation on the wall with post-it notes Why design is more about "how it works" vs "how it looks" What is the empathy gap that you need to rec...

Your Linkedin Profile Might be Hurting You: Donna Serdula

February 15, 2024 16:00 - 36 minutes - 49.6 MB

What does your Linkedin profile say about you and your organization? Using Linkedin to project your personal brand Episode 194 (Donna is based in Pennsylvania) In this conversation with Donna Serdula we explore: What can executive leader gain from enhancing their Linkedin Profile Why Linkedin is more than a job board Why leaders should help their employees enhance their profiles How to clarify the purpose of your Linkedin presence Is your profile current or ancient history? Who are yo...

Don't send that email yet: Grace Foster

February 08, 2024 16:00 - 32 minutes - 45.6 MB

How to write smarter emails Writing is a learned skill Episode 193 (Grace is based in Washington DC) In this conversation with Grace Foster we explore: Why we need to learn how to write smarter emails The danger of emotional writing Checking your writing for tone Consider the New York Times test Recognizing our negative bias Why you don't want to "bury the lead" How to kick start the writing process Recognizing the difference between the terrible drafts and final edit About our gue...

How to address the Toxic Rock Star: Dotty Posto

February 02, 2024 18:59 - 29 minutes - 41.1 MB

Help the toxic star and save your team "Does not play well with others" Episode 192 (Dotty is based in Milwaukee) In this conversation with Dotty Posto we explore: Why do some leaders get mean, and degrading? How to address this challenge with promising leaders Identifying the anger and frustration and how to redirect it Can we save this toxic person to become a true team supporter The process of diagnosing and correcting destructive behavior Looking for the balance in their life Abo...

The Human Side of AI: Manuj Aggarwal

January 25, 2024 16:00 - 34 minutes - 47.7 MB

Is your business ready for AI? Are you? Frankenstein technology or loyal servant? Episode 191 (Manuj is based in Vancouver BC) In this conversation with Manuj Aggarwal we explore: The promise and threat of Artificial Intelligence The possible impact of AI on your business success How AI can improve healthcare How to teach music to millions of students How you are already using AI almost every day And much more About our guest Manuj Aggarawal: He started as a $2/day factory worker. N...

Connect with your Customer: Chaya Glatt

January 19, 2024 15:35 - 34 minutes - 47 MB

Enter the mind of your prospects Create and convey a stronger Brand message Episode 190 (Chaya is based in New Jersey) In this conversation with Chaya Glatt we explore: How to charge more for your services Why do we need to discover our brand DNA? What makes up our brand DNA? Convince with words or the images for impact Your thought process in creating an effective message How to target the right customer How to prove your claims of excellence About out guest Chaya Glatt: Chaya Gla...

Facilitate a Productive Strategy Meeting: Anthony Taylor

January 11, 2024 16:00 - 36 minutes - 52.8 MB

Align your team, strategy and actions How to get your team on the same page Episode 189 (Anthony is based in Vancouver, BC) In this conversation with Anthony Taylor we explore: The challenge and process of aligning the elements of the strategic plan The importance of focusing on one destination How to think of the organization first and your department second Why culture is central to strategy How long should your strategic plan be? The necessary questions around priorities and resour...

Leadership Lessons from a former Preacher :Richard Hagen

January 04, 2024 16:00 - 32 minutes - 44.4 MB

What can business leaders learn from religion and preaching? Model organization culture by studying religion Episode 188 (Richard is based in Glasgow UK) In this conversation with Richard Hagen we explore: How to tell an old story in a more compelling way How to craft a disruptive message to change the relevance How to place your audience on wobble boards when you start The difference between a gimmick and truly being disruptive How leaders can connect with their audience through empat...

Diversity Plus Inclusion: Simma Lieberman

December 28, 2023 16:00 - 34 minutes - 23.2 MB

Diversity and Inclusion are two parts to the formula How to encourage those that are different to fit in? Episode 187 (repeat of #32) Simma is based in California In this conversation with Simma Lieberman we explore: The difference between diversity and inclusion What it means for people to feel safe, understood and valued How to encourage productive and creative workplaces The magic formula of "breaking bread" together Why we need to start with open conversations How leaders can enco...

Ask and Get More Referrals: Joanne Black

December 21, 2023 16:44 - 33 minutes - 20.6 MB

Get more referrals for your business If you hate cold calling - listen now! Episode 186 (repeat of #21) Joanne is based in California In this conversation with Joanne Black we explore: Why referrals can be a lucrative source of new business  Why you need a repeatable referral getting process How to get over the fear of asking for referrals? How to stop cold calling and start warm calling The magic phrase to ask client to get more referrals And much more about referrals... About our g...

Take Control of Your Executive Career: Martin Buckland

December 14, 2023 16:00 - 32 minutes - 21.7 MB

How to package and sell yourself as a desirable product Why you need to be the brand manager of your career Episode 185 (repeat of #14) Martin is based in Horseshow Valley, Ontario In this conversation with Martin Buckland we explore: The most common and most damaging resume mistakes  The pivotal mind shift that career builders need to face How to identify your key benefits and sell yourself Why accomplishments are far more relevant than responsibilities How to tell your STAR stories ...

Persistent and Consistent Communication: Jeff Blackman

December 07, 2023 16:11 - 41 minutes - 27.8 MB

How can you be more persistent and consistent with your messages? What does intelligent valuable repetition feel like? Episode 184 (repeat of #11) Jeff is based in Chicago In this conversation with Jeff Blackman we explore: The correlation between intelligent repetition and execution The challenge of a first grade boy unable to pronounce "listen and rabbit" The lifelong impact of that first grade teacher How not to sound like everyone else when opening a first conversation How to insta...

The Dirty Dozen Words and Phrases that Sabotage your Intended Message: George Torok

November 30, 2023 16:00 - 24 minutes - 33.3 MB

What are the words that sabotage your intended message? Stop saying these words that label you as a poor communicator Episode 183 (repeat of #138) In this episode George Torok offers his insights about: Why your words matter and how to weed out the landmines The common phrases that we use without thinking about their meaning What perceptions people might form of you when you use these words Why you need to be in control of what you say and stop blaming others The dirty dozen phrases to...

How to be more in control of your business: Erin Marcus

November 23, 2023 16:19 - 30 minutes - 71.3 MB

How to clarify your direction and stay on track The magic formula of intent, responsibility and action Episode 182 (Erin is based in Chicago) In this conversation with Erin Marcus we explore: The importance of being more in control of yourself The need for black and white language in a grey world How to develop and employ litmus tests for yourself The importance of debriefing every event, project or activity The role of both emotion and logic in every buying decision Recognizing the d...

The Secret Language of Success: Jeff Buehner

November 16, 2023 16:00 - 49 minutes - 68.3 MB

How to leverage the power of imagination What is your super-power that you might have forgotten? Episode 181 ( Jeff is based in Utah) In this conversation with Jeff Buehner we explore: Lessons from the writings of the richest man on earth (its not who think) How to direct your self-talk for better results What are the seven secrets of Sultan Musa of Mali The special language that you can use everyday Why the words are less significant when using this language What can you find 'out th...

How to look more confident when you speak: Dianna Booher

November 09, 2023 16:00 - 31 minutes - 43.6 MB

Convey more confidence in a meeting or hallway conversation Be intentional with your body language Episode 180 (Dianna is based in Dallas, Texas) In this conversation with Dianna Booher, we explore: Techniques to convey more confidence when surprised How to speak up in a meeting with more intention and confidence Nervous body ticks that can sabotage your message How to train your body to send positive signals How to slow down a conversation while demonstrating calm and comfort Handy t...

How to leverage body language to be more persuasive: Melinda Marcus

November 02, 2023 15:16 - 31 minutes - 42.9 MB

How to read the body language of the room Master your body language to be more persuasive Episode 179 (Melinda is based in Dallas, Texas) In this conversation with Melinda Marcus we explore: Why it's important to show  and move your hands when you speak The perceptions of freeze, fight or flight response What are the myths about body language How to detect the hidden message by combining verbal and nonverbal How to notice and decode hot spots or stress signals What do self self pacify...

How to communicate within your organization: Alicia Webb

October 26, 2023 15:00 - 26 minutes - 37.2 MB

Keep the communication open within your company People need to know and want to know Episode 178 (Alicia is based in Chicago) In this conversation with Alicia Webb, we explore: How do discover gaps in internal communication Lessons from the pandemic to stay in touch The danger of out-of-sight on out-of-mind Why people leave when they don't feel connected The need to stay informed How might you keep your people engaged What options and tools might you consider? How to communicate maj...

The Amazon Way on leadership and leadership: John Rossman

October 19, 2023 15:01 - 30 minutes - 42.5 MB

Leadership and innovation lessons from Amazon The communication tool that Amazon used to think clearly Episode 177 (John is based in Washington state) In this conversation with John Rossman, we explore: The Amazon principles of leadership How to drive innovation successfully The launch of Amazon's marketplace business How to build a trusted-customer experience How did Amazon push past the online ecommerce leader (EBay) Clarifying the mission and purpose of innovation How communicatin...

How to Profit from Your Trade Show Exhibit: Anders Boulanger

October 12, 2023 15:00 - 28 minutes - 38.6 MB

Get a better return from your trade show booth  How can you people to work the booth for maximum results Episode 176 (Anders is based in Winnipeg) In this conversation with Anders Boulanger, we explore: The importance of sticking your message to a visual metaphor How to find your visual metaphor How to grab attention and attract the right people to stop at your exhibit How to harness the power of engagement drivers How to leverage the power of inductive learning to stick your message ...

How leaders must communicate: Andy Bounds

October 05, 2023 15:00 - 37 minutes - 37.2 MB

A leader needs to communicate on many levels What must leaders learn about communication? Episode 175 (Andy is based in the UK) In this conversation with Andy Bounds we explore: Critical communications lesson from his blind mother The preparation technique of "guess and ask" What's more important than your intended message Why the message is simply part of the process How to cater your road show presentation to different audiences The power of changing the subtitle on your opening sli...

How to manage the fear of public speaking: Natasha Bazilevych

September 28, 2023 15:00 - 31 minutes - 18.9 MB

You can become a more confident public speaker How to beat speech anxiety and nervousness Episode 174 (This is a repeat of the popular episode #103 with Natasha) In this conversation with Natasha Bazilevych we explore: How to channel your anxiety as positive energy How to apply exposure therapy to your fears or anxieties What can you learn from running marathons to help your speaking skills How to develop your public speaking skills to boost your career How to tap your unique energy  ...

Words to Influence people: Shelle Rose Charvet

September 21, 2023 15:00 - 41 minutes - 26.9 MB

Power Words to influence people What can you say to get more of what you want Episode 173 (Shelle is based in Hamilton, Canada) This is a repeat of the popular episode #10 from Oct 2020 In this conversation with Shelle Rose Charvet we explore: Recognizing that others don't think like you do The danger of trying to dig your way out of a hole Understanding the difference between suggestion and command language How to find the people who are most likely to say yes to your offer Why you m...

Stop your geek speak and help me understand: Gary Simonds

September 14, 2023 15:00 - 37 minutes - 87.2 MB

Don't try to impress me with big words Speak so I understand you Episode 172 (Gary is based in North Carolina) In this conversation with Gary Simonds we explore: Recognizing the language of your profession and expertise The challenge that language creates for your patients, clients, colleagues Speaking to be clearly understood is not brain surgery How clear understanding builds trust How an analogy can help convey the message  The damage when we assume that we speak the same language ...

Sell More with a Story that Sizzles: Bruce Scheer

September 07, 2023 14:55 - 35 minutes - 83.7 MB

How can you inspire your buyers with the right narrative? Why is it important for the leaders to get the stories straight Episode 171 (Bruce is based in Seattle, Washington) In this conversation with Bruce Scheer we explore: The dangers of radon acts and hence random results Is everyone on your team telling the same story? Why you need to identify the problem domain Clarifying the real target buyer - the bully with the juice Painting the picture of the big hairy problem Talking about ...

How will AI Affect Story Telling? Richard Rosser

August 31, 2023 15:00 - 35 minutes - 49 MB

What does a filmmaker and master storyteller say about AI? How might you use AI to help you tell your stories? Episode 170 (Richard is based in Los Angeles) In this conversation with Richard Rosser we explore: Communicating through story telling How can AI be use to enhance your stories? How AI is similar to the Gutenberg Press AI doesn't replace you because you need to separate the gems from the crap Effective use of AI means we need to ask better questions (prompts) AI is simply ano...

Permission to Brag about Yourself: Lisa Bragg

August 24, 2023 15:01 - 29 minutes - 40.5 MB

How to promote your success without feeling guilty You can be proud of your achievements Episode 169 (Lisa is based in Toronto, Canada) In this conversation with Lisa Bragg we explore: Why your success story can help others succeed Change the conversation from failure to talking about success Self promotion is self love Why did bragging get such a bad rap How bragging energizes you and moves you to more success How a culture of sharing success stories strengthens your team Don't make...

Your Body Talks About You: Richard Newman

August 17, 2023 15:05 - 34 minutes - 47.2 MB

The mysteries, myths and magic of non-verbal communication How to better read and convey body language Episode 168 (Richard is based near London in the UK) In this conversation with Richard Newman: Why your words alone might not convey emotion Sending congruent messages from verbal and non-verbal channels The mistakes we make when we only hear the words Body language and tone of voice presents the palate The three minds that evaluate the message -survival emotional, logical Why you ne...

Facilitate and Lead Productive Meetings: Mark Ellwood

August 10, 2023 15:00 - 32 minutes - 44.7 MB

Stop wasting time in painful meetings and make them more productive Meetings can be useful when you prepare for the real purpose Episode 167 (Mark is based in Toronto, Canada) In this conversation with Mark Ellwood we explore: How to protect ourselves from painful meetings Clarifying and communicating the purpose of your meeting How might we train for effective meetings When the meeting is finished, how will you know if it was a success Why everyone is responsible for the meeting out c...

Intuition, the secret backdoor communication channel: Sunil Godse

August 03, 2023 15:00 - 44 minutes - 60.6 MB

Use Intuitive triggers to persuade and sell more Why are so many important decisions based on intuition? Episode 166 (Sunil is based in London, Ontario) In this conversation with Sunil Godse we explore: Why intuition is real and valuable to your decision making What does scientific research say about intuition How fast does it act and why is it so fast How does intuition affect your level of trust with others What is the connection with your subconscious What signals can you look for ...

I dare you, Make me Laugh: June Cline

July 27, 2023 13:48 - 28 minutes - 39.3 MB

Let's start by laughing at yourself Yes you can be funny if you are human Episode 165 (June is based in Georgia) In this conversation with June Cline we explore: Why use humor in a business presentation The risks of using humor and why some speaker avoid it How laughter can bring people together and move them towards a goal The undiscovered value of our flaws and foibles How to find your humor even if you believe you aren't funny How to use humor in your presentations The four humor ...

What Message are You Telling Yourself? Terry Tucker

July 20, 2023 15:00 - 33 minutes - 46.3 MB

Control your Mind so it Doesn't Control You Imagine Your Life when you practice smarter self-talk  Episode 164 (Terry is based in Denver, CO) In this conversation with Terry Tucker we explore: The self talk journey when facing horrible circumstances How to transition from blame to taking responsibility The positive energy from helping others How to listen to understand Communication lessons from hostage negotiation How to say constructive messages to self Start a new venture with bab...

All staff can be marketers: Laura Templeton

July 13, 2023 15:00 - 33 minutes - 46.6 MB

Workplace marketing, when everyone is marketing the organization Nurture the power of the people to spread your message Episode 163 (Laura is based in Tampa, Florida) In this conversation with Laura Templeton we explore: How to transform all employees into company marketers How to tap into the power of workplace referrals How to build stronger and stable teams with referrals Common values, common goals, common connections Talking about your customers and client testimonials Spreading ...

How to Identify and Influence Company Culture : Michael Grochmal

July 06, 2023 15:00 - 33 minutes - 46.8 MB

What are the telltale signs of your company culture? How you contribute to the culture Episode 162 (Michael is based in Oakville, Ontario) In this conversation with Michael Grochmal we explore: What is company culture? How is culture set? Who influences the culture? What messages does culture send to the world about your organization? How to shape culture on purpose How to notice and identify current culture How culture influences relationships with your clients What are the various...

Does your customer service truly serve the customer? Zak Garside

June 29, 2023 15:00 - 37 minutes - 52.2 MB

Are you ready to stand out from the competition? What can you do to be more attractive to your customers? Episode 161 (Zac is based in Salt Lake City) In this conversation with Zac Garside we explore: Why you should call your competition How does your automation help the customer? Why compete on price when there are better ways to compete Three steps to appear different to your customers What is the role of customer service? Treat your customer service the way you want them to treat y...

How to Score High Ticket Sales: Craig Andrews

June 22, 2023 15:00 - 34 minutes - 48.5 MB

Build irresistible first time offers to accelerate high ticket sales How to attract the right customer while repelling the wrong customer Episode 160 (Craig is based in Austin, Texas) In this conversation with Craig Acosta we explore: Why a first time offer helps you address fears and risks of buying When to use a first time offer How to price your first time offer relative to your main offering What's the ideal price range for B to B selling? What to address with the first time offer ...

Is your content marketing working for you? Hannah Acosta

June 15, 2023 15:00 - 34 minutes - 47.8 MB

What if your social media marketing isn't working? How can you get valid leads with social media? Episode 159 ( Hannah is based in Raleigh, NC) In this conversation with Hannah Acosta we explore: Should you publish content on social media What are the different type of contacts on social media? How can you create evangelists to spread your message? Why Social media isn't enough to create evangelists How to better engage your clients, fans and prospects? Which social media should you u...

Weed Words: You Guys

June 13, 2023 15:31 - 2 minutes - 2.37 MB

Beware of the Weed Words that Choke your intended message. Avoid the phrase "YOU GUYS" Episode 158  You guys When you’re talking to me, please don’t address me as you guys. Even if I’m part of a group, I don’t want to be addressed as you guys because That’s gang talk, low class, disrespectful. ----- Connect with George www.SpeechCoachforExecutives.com https://www.linkedin.com/in/georgetorokpresentations/ https://www.youtube.com/user/presentationskills https://www.instagram.com/georg...

What’s your point and how to convey it: Joel Schwartzberg

June 08, 2023 15:00 - 34 minutes - 47.4 MB

Get to the point! Do you know what your point is? How to make your point Episode 157 (Joel is based in New Jersey) In this conversation with Joel Schwartzberg we explore: What is a valid point? The structure and litmus test of a point How to tie sub-points to the big mission How many points are too many? How to create a meeting agenda based on points What the magic words to clarify your point? The importance of an action step The role of inspiration in your point About our guest, J...

Make Messages Stick with Brain Glue: James I. Bond

June 01, 2023 15:00 - 40 minutes - 55.2 MB

How to be more persuasive with emotional triggers Discover the word tricks to magically be more convincing Episode 156 (James is based in L.A, California) In this conversation with James I. bond we explore: Why logic often fails to convince How to sell using emotional word triggers How to make ideas sticky How to get people to make decisions faster The power of poetry, analogy, alliteration, humor 14 techniques to tap into brain glue How you can brainstorm for brain glue ideas About...

Weed Words: Living under a rock

May 30, 2023 18:25 - 2 minutes - 1.81 MB

The Weed Words are words you need to avoid when you speak, because they choke your intended message. Unless you’ve living under a rock Sweet words of praise – right? Just the opposite. When you hear this phrase how do you feel? Respected or insulted?   Why would a speaker use this phrase? Is this speaker trying to build rapport by suggesting that you are living under a rock? Is the speaker under the rock with you or standing on top of the rock and grinding down on you? Is the speaker ...

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