Who owns the customer?
XaaS Files
English - March 22, 2022 04:00 - 14 minutes - 13.3 MBTechnology Business business evolution growth leaders rapid Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: What's driving your customers?
Next Episode: What is digital hesitation?
Knowing when and where to apply industry know-how is a key ingredient to the recipe for customer success. Leslie Stretch, CEO of Medallia joins Kevin Dobbs to talk about using partners to provide know-how in customer experiences. They round out their conversation covering the complex and not-so complex adoption of digital technologies and who actually has ownership of a customer.