Calabrio and Webhelp Anywhere - Reimagining CX for a Competitive Advantage

Working Smarter: Presented by Calabrio

English - May 18, 2022 10:20 - 33 minutes - 46.6 MB - ★★★★★ - 2 ratings
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Dave speaks to Sandrine Asseraf, Group Managing Director of Webhelp, about how reimagining CX goes beyond just a few quick changes. The pandemic forced us all to think about CX differently, so how does a huge organization like Webhelp go about keeping their clients happy while moving thousands of agents home? The answer is Webhelp Anywhere, a philosophy that takes the holistic customer into account. Join us for a discussion on the results of Webhelp's CX survey, with some surprising results!