The Future of Designing for the Customer | Panel Discussion | #11

Why Service Design Thinking

English - June 22, 2016 16:00 - 1 hour - 70.7 MB - ★★★★★ - 49 ratings
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Previous Episode: Seth Weissman | Research for Design Insight | #10

Next Episode: Creating A Worldwide Movement with Global Service Jam | Adam StJohn Lawrence

For this week’s episode, we are in for a special treat. This is a recording of a fascinating panel discussion called The Future of Customer Experience, by the service design community in Los Angeles. Hosted by John Ayers, who was our guest in episode six, they discuss the differences, similarities, and benefits between service design, design thinking, user experience design, customer experience, and more.

The panelists are:
Jod Kaftan, Group Design Director at Fjord
Sarah Stern, Service Design Manager at LootCrate
Michael Hardy, Lead Experience Designer at Tradesy
Chris Chandler, Design Practice Lead at Philosophie
Seema Jain, Director of Customer Experience at Bluewolf

Download the slides and get all the links in the show notes.

Special thanks to General Assembly in Los Angeles for being a generous partner in education for the Los Angeles Service Design community.

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Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.