Whats Best For The Patient Is Best For Business
83 episodes - English - Latest episode: 2 days ago - ★★★★★ - 6 ratingsThe podcast to help Healthcare and Physio Practice owners who want growth, scalability and financial performance in their businesses! The focus here is on connecting together all the touch points in the business to create Patient Success!
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Episodes
Going Direct to Employer: What does it actually look like? PART 2 - Interview with Scott Hebert and Ryan Klepps, Founders of Second Door Health
April 25, 2024 12:11 - 53 minutes - 123 MBWelcome back to part 2 where we dive deep into the transformative world of direct care models in physical therapy, brought to you by Second Door Health. In the first episode, we laid the groundwork by discussing the 'why'—the core motivations and the targeted audience of direct care. Transitioning to this episode, we shift gears to focus more tactically on the 'how'—the concrete steps and strategies required to operationalize these innovative care models within your practice. Joine...
Going Direct to Employer: The demand is insane! PART 1 - Interview with Scott Hebert, Ryan Klepps, Founders of Second Door Health
April 23, 2024 19:03 - 43 minutes - 98.6 MBWelcome back to the What's Best for the Patient is Best for Business podcast where today we will dive into the evolving world of physical therapy, focusing on the cutting-edge approach of direct care models. Join Jerry Durham and the founders of Second Door Health as they discuss the transformative shift from traditional patient management to innovative strategies that engage directly with self-insured employers, sidestepping the usual insurance pathways. Scott and Ryan bring their ...
Talking Sales with a BILLION dollar sales trainer - Interview with April Shprintz
April 16, 2024 07:00 - 45 minutes - 103 MBIn this week's episode, Jerry Durham welcomes business strategist and growth expert April Shprintz to discuss the transformative power of cross-industry insights and the "generosity culture" in scaling businesses. April shares her journey from a humble beginning through a stellar career that spans over 94 industries, providing listeners with actionable strategies that any business can implement to enhance their operations and customer relationships. What You'll Learn: April's Back...
Exploring Entrepreneurial Success with Paul Singh
November 14, 2023 05:00 - 1 hour - 92.7 MBIn this episode, we welcome a special guest, Paul Singh, the entrepreneurial force behind Strata. Paul shares his fascinating journey, starting from his early days in Northern Virginia to becoming a pivotal figure in the tech and investment world. Our conversation delves into Paul's unique experiences, from his first job at America Online during its nascent stages to his venture into the world of startups and high-volume angel investing. Paul candidly recounts the lessons learned f...
Kate and Jerry Show: Payment Methods Over Patient Care
October 24, 2023 04:00 - 15 minutes - 13.8 MBIn this latest episode of the Kate and Jerry Show, we dive deep into the complexities of the healthcare revenue model, particularly in the U.S. Join us as Kate candidly shares her puzzlement over terms like 'cash-based', 'in-network', and 'out of network' often flaunted in the healthcare scene. Jerry provides a high-level perspective, emphasizing that like all businesses, the revenue in healthcare comes from its customers. However, we question: Why is the healthcare model in the U....
Kate and Jerry Show Part 3: Foundations and Innovations
October 17, 2023 11:11 - 20 minutes - 19.1 MBJoin Kate Markland and I as we delve into profound discussions on the pivotal importance of establishing a strong foundation for your healthcare practice before bringing it to life. Drawing inspiration from the Kissing Bridge in Copenhagen, we unravel the essence of mastering the fundamentals, ensuring financial security, and setting a firm foundation for your aspirations. Whether you're an entrepreneur, a visionary, or just someone with a budding idea, this episode offers insig...
Kate and Jerry Show Part 2: A Slave to Healthcare and Debt
October 10, 2023 04:00 - 19 minutes - 17.6 MBJoin us for a deep dive into the tyranny of societal dogma and the trap of debt slavery. Kate and Jerry share their perspectives on the education system, societal constructs, and the challenge of financial obligations that shape the path of many from a young age. They challenge the status quo and ask, "What if there's a different way of doing things?" Listen in for insights on personal responsibility, the quest for curiosity, and the courage it takes to forge your own path in life. ...
Kate and Jerry Show - Part 1: The Looming Corporatization of Healthcare.
October 03, 2023 04:00 - 16 minutes - 15 MBIn today's episode, I'm joined by Kate Markland, as we embark on a transatlantic conversation, highlighting the universality of healthcare challenges, both in the U.S and the UK. While we might be miles apart, Kate and I quickly realized that the core issues impacting clinicians and clinic owners are quite universal. Despite cultural nuances, there's a shared struggle: local practitioners feeling overwhelmed and crushed by the looming corporatization of healthcare. This corporatiza...
Taking your license and moving upstream: More Impact, More Money - Interview with Dr Ryan Smith, PT
September 19, 2023 04:00 - 38 minutes - 35.3 MBIn today's episode, I'm thrilled to have Ryan Smith from APHPT (Applied Prevention and Health Promotion Therapies) as my guest. We dig deep into how APHPT is revolutionizing healthcare through a proactive approach, especially in employer-sponsored programs. Ryan and I explore the philosophy that "What's best for the patient is best for the business," and we talk about how physical therapists can serve as guides in clinics or as facilitators in community healthcare initiatives. I al...
Broaden Your Reach in Your Community - The MS Therapist Toolkit with Dr. Gretchen Hawley, PT
September 05, 2023 05:00 - 37 minutes - 33.9 MBAre you a clinician or clinic owner in the physical therapy world tired of the status quo? Looking for new ways to treat underserved populations and differentiate your practice? Then you're in the right place! In this episode, we sit down with Dr. Gretchen Hawley, an MS certified specialist in physical therapy, who is revolutionizing how MS patients are treated and cared for. What You'll Learn: How Dr. Gretchen’s groundbreaking training program helps clinicians and clinic owners s...
How Do You Measure Front Desk Success? With Mike Major, PT
August 22, 2023 04:00 - 56 minutes - 51.8 MBMike Major, PT is BACK and we're talking about all things front desk and metrics! Why? Because we both agree that your front desk is your most IMPORTANT asset to your business. And if you're not setting them up for success and measuring the right things.. the success of your business will suffer. About Mike: Within the first year of his physiotherapy career, Mike worked for a national physiotherapy company and played a key role in the design, development and opening of a 6,000 squa...
Growing A Successful PT Business Focused On Client Experience with Zach Smith, PT, DPT
August 08, 2023 04:00 - 1 hour - 57.3 MBIn this week's episode, Jerry Durham dives deep with Zach Smith, PT, DPT, a physical therapist with a penchant for understanding the importance of the patient experience. As Zach reflects on his journey from a fresh graduate focusing on mastering PT skills to realizing the significance of the customer experience and therapeutic alliance, we discover that success in the PT world isn't just about clinical expertise. Whether you're a budding PT or an established clinic owner, this conv...
Finding the GREATEST Potential In Your Healthcare Practice
July 25, 2023 04:00 - 16 minutes - 14.8 MBIn this week's episode, we look into the concept of POTENTIAL and how it ties everything together in our business. Just like when we evaluate a patient, we look at their future state, their current state, and the gap between them. The same applies to our business. We need to identify the potential for GROWTH and SUCCESS, understanding the journey of our clients and how to bridge that gap! By focusing on the right metrics, maximizing retention, and creating a distinctive experience,...
Metrics That Matter For Practice Success (And Why You Need Them) with Mike Major, Physio and Founder of ClinicDash
July 11, 2023 04:00 - 54 minutes - 49.6 MBToday I got to talk with Mike Major, Physiotherapist and Found of ClinicDash. Mike discusses his background in the military and leadership training, which instilled in him the importance of communication and teamwork. He also talks about his experience working for a national company and managing multiple clinics, which ultimately led him to realize the misalignment between his values and the prevailing model of seeing multiple clients per hour. Determined to create a clinic that pr...
Courageous Leadership.. it's HARD
June 27, 2023 04:00 - 15 minutes - 13.9 MBCourageous leadership and self-awareness are both important for the success of your healthcare practice. In this episode, learn what a true courageous leader does to set their business apart and create differentiation among them and other practices. Hint: Courageous leaders don't run transactional businesses. They run relationship-focused businesses. Let's talk about how you can do the same and create a real impact in your community, business and team!
Relationships Over Transactions
June 13, 2023 04:00 - 14 minutes - 13 MBToday I'm talking about the importance of prioritizing RELATIONSHIPS over transactions in your healthcare. Discover how prioritizing genuine connections can be systematized, and the importance of using metrics that reflect patient, client, and customer success. Not only do we need to prioritize relationships, we need to PROVE our commitment to building relationships. THE RESULT of a RELATIONSHIP over TRANSACTION business is more.. ARRIVE PAY and STAY!
Physical Therapy in the Maternity Ward with Dr. Rebeca Segraves, DPT
May 30, 2023 04:00 - 25 minutes - 23.5 MBIn this episode, I talk with Dr. Rebecca Seagraves, DPT, who is revolutionizing the way occupational and physical therapists serve clients in the hospital. Dr. Seagraves focuses on training acute care therapists to support individuals undergoing birth and pelvic surgery within 24 to 48 hours. The importance of this work becomes evident when considering that cesarean sections are the most common surgery in the United States, outnumbering knee replacements. Dr. Seagraves emphasizes t...
Physical Therapy in the Emergency Department with The ED DPT, Dr. Rebekah Griffith - Huge Impact, More Money!
May 16, 2023 05:00 - 48 minutes - 44.2 MBThere are countless ways that Physical Therapy can make an impact in Healthcare and today I got to talk to another leader in the PT world, Rebekah Griffith, who's changing the way people get care by integrating PT in the ED of hospitals. Today we talk about how physical therapy can be a huge opportunity for the healthcare system to not only save costly resources but how patients can actually get much better care by utilizing PT in emergency department situations. Connect with Rebe...
Primary Care Physical Therapy with Katie O'Bright, DPT
May 02, 2023 04:00 - 1 hour - 67.1 MBStrap in because you're about to hear from Katie O'Bright, PT, DPT, OCS, Owner of Redefine Health Education. Katie's mission with her professional career is to get more PT’s integrated into primary care practice whether that means being located in a primary care clinic or a stand along PT/clinic with a model that has primary care access. In this episode, we talk about how we, as a profession, can create a BIGGER IMPACT and find our greatest POTENTIAL. Connect with Katie O'Bright...
Hear It From the Buyer with Dave Kittle
April 18, 2023 04:00 - 37 minutes - 34.4 MBThis week you're getting to hear it from a BUYER himself; Dave Kittle. What does the process of buying and selling look like? How can you have leverage as the seller? What factors can affect the dollar amount YOU get at the close? This is a good one! Take notes and then listen to it again (and again) Connect with Dave: YouTube Podcast Twitter
Today.. What You Need to Know! (Preparing Selling Your Practice)
April 04, 2023 04:00 - 4 minutes - 4.42 MBI have heard more conversations in the last 6 months around this topic of buying and selling healthcare practices. Whether you hope to sell in the next 3-10 years or you want to keep your business as an asset, you still need to start with END in MIND! With that being said.. here are 3 things you need to know!
In Network Physio.. REIMAGINED! with Anthony Maritato
March 28, 2023 10:04 - 54 minutes - 49.9 MBAnthony Maritato is a Physical Therapist and Clinic Owner that took a nontraditional route to the profession, which you'll hear about in this episode. He now owns 2 In Network Physical Therapy Clinics in Ohio. His business approach when it comes to running an In Network practice is also nontraditional and the reason we're having a conversation today! Regardless of the payer model of YOUR practice.. there's a lot to be taken away from what Anthony has to say! Connect with Anthon...
The FUTURE of PT Practices is NOW! ..Keep The Value Flowing with Dr. Matt Shiver, DPT
March 21, 2023 04:00 - 49 minutes - 45.6 MBIf you're a fitness coach or clinician who is burned out, you're only one offer away from creating better client/patient retention and escaping the never ending cycle of needing "more new patients". The key is to understand your client's needs, goals and desires as well as where they are in their journey of life. Then, you need to know how to sell it! Tune into this episode to learn all about it and so much more! This is a good one! Connect with Dr. Matt Shiver: Website Instagr...
Talking Arrivals With A PhD; The Science To Go With The Art - with Jason Sharpe, DPT, PhD
March 14, 2023 04:01 - 1 hour - 65.1 MBConnect with Jason : https://www.jasonsharpedptphd.com Follow him on Twitter
The 1 Thing You Must Do For Business Success (Countdown Series)
March 07, 2023 05:00 - 4 minutes - 3.71 MBThe final episode of the Countdown Series has led up to this ONE thing you MUST DO for business success! What's that? Well, it's NOT to think in "transactions". It's to shift from thinking in transactions and think more in... (well, you'll find out!)
2 Things You Must Do To Increase Arrive Pay and Stay (Countdown Series)
February 28, 2023 05:00 - 3 minutes - 3.64 MBThe Countdown series continues today with 2 things you MUST do to increase arrive, pay and stay in your healthcare practice! If you remember, arrive pay and stay is what drives revenue and value in your practice. It's NOT about getting patients scheduled. It's about getting patients schedule who are prepared to arrive, pay, stay and complete a plan of care. Today, learn 2 very important ways to increase that first visit arrival and also increase the chances they agree on a plan of ca...
The 3 Reasons You Have Cancels, Drop offs and No Shows (Countdown Series)
February 21, 2023 05:00 - 3 minutes - 3.14 MBThe countdown series continues with 3 reasons you're experiencing cancels, drop offs and no shows. If you address these 3 things, you will make more money in your practice this week.. guaranteed.
The 4 W's You Are Missing On Your New Patient Calls (Countdown Series)
February 14, 2023 06:00 - 5 minutes - 4.83 MBI've done enough secret callers to know that your Front Desk can't answer these 4 (very important) questions after a new patient call. Yet, these questions MUST be answered. Otherwise, your chances of getting a cancel or a no show just increased! In this short episode, let's talk about the 4 W's your front desk is missing with every new patient call and what to do about it!
5 Ways to Make Sure New Patient's DON'T Arrive (Count Down Series)
February 07, 2023 06:00 - 8 minutes - 7.45 MBToday's episode is all about 5 ways to ensure new patients DON'T show up on their first visit! (Are you doing any of these 5 things?) If so, it could be the reason your arrival rate is lower than you want it to be. Connect with me: Website Facebook Group YouTube
5 Ways to Make Sure New Patient's DON'T Arrive (Countdown Series)
February 07, 2023 06:00 - 8 minutes - 7.45 MBToday's episode is all about 5 ways to ensure new patients DON'T show up on their first visit! (Are you doing any of these 5 things?) If so, it could be the reason your arrival rate is lower than you want it to be. Connect with me: Website Facebook Group YouTube
The Ujima Center with Dr. Lisa Van Hoose and Team | Action Takers Series
September 13, 2022 11:00 - 1 hour - 82.9 MBDr. Lisa Van Hoose and the TEAM at The Ujima Center are the personification of seeing REAL solutions and TAKING ACTION. This is the longest podcast to date that I have been involved with and I wish it could've kept going!! Dr. Van Hoose and her team share their insights and thinking around being not only a solution in their community, but being a solution upstream that will impact generations to come. There is no sitting around The Ujima Center waiting for people to show up with m...
How To Set Up A Successful Sale Of Your Healthcare Practice with Dave Kittle | Action Takers Series with Dave Kittle
May 24, 2022 05:00 - 37 minutes - 34.3 MBAre you thinking about selling your healthcare business? What are the steps you need to take to maximize the return on your investment? Are you looking for an expert to guide you through the entire process from beginning to end, so that you can sell your company for the highest price possible in a smooth and efficient manner? In this week's Action Series episode, in part 4 Jerry is joined by Dave Kittle. Dave is Mentored by the best in Healthcare and Mergers & Acquisitions. He’s an...
The HoneyBadger Project with Frank Benedetto | Action Takers Series
May 17, 2022 05:00 - 42 minutes - 39.2 MBHow do you create actionable and repeatable business processes while staying true to your original creative vision? In this week's Action Series episode, in part 3 Jerry is joined by Frank Benedetto. Frank has been a Doctor of Physical Therapy for 10 years, and one of the most credentialed in the USA, he is double board-certified in both orthopedics and sports, Frank, like many clinicians, fell into Physical Therapy after receiving treatment for a broken leg and a shoulder injury ...
PT Connections with Chad Clark | Action Takers Series
May 10, 2022 05:00 - 27 minutes - 24.7 MBHow well did you and your team understand the flow of business? Have you discovered metrics and seen what works for you and your practice? In this week's Action Takers Series episode, in part 2 Jerry is joined by Chad Clark. Chad is a physical therapist with over 20 years of out-patient orthopedic and sports physical therapy experience. He helps patients with decreasing knee pain in people of all ages. He wants you to become injury-proof while increasing performance using safe and...
Limitless Therapy and Wellness with Jordan Floyd | Action Takers Series
May 03, 2022 05:00 - 29 minutes - 27 MBHow can you grow your business when you're busy being an Admin and being a Practitioner, and not even making calls every day? Would you believe that even your front desk staff can impact your revenue and profit? In this week's episode of the Action Taker series, in part 1 Jerry is joined by Jordan Floyd. Jordan is the owner of Limitless Therapy and Wellness, LLC. He started his company to help busy executives, stay-at-home parents, and other individuals with musculoskeletal pain or...
The Wrap Up! | The Art Of The First Phone Call Sell Part 8
April 26, 2022 05:00 - 7 minutes - 7.17 MBHave you ever wondered what it takes to sell your first call? Are you curious about pricing for a call or how to set yourself up for success? In this week’s episode, I will recap the full series of Art and Science of Selling in Healthcare - The Art Of The First Phone Call. Learn about the best ways to approach your first phone call, and get you on the right path to success. Learn the whys and hows of selling, how to approach common questions and concerns that might arise, to ...
Dealing with Price | The Art Of The First Phone Call Sell Part 7
April 19, 2022 05:00 - 9 minutes - 8.79 MBAre you worried about the price of your products and services? Do you think that's why customers don't buy from you? Or are you wondering how to get more sales when your prices are higher than the competition? In this week’s episode, I continue to talk about the last series of "Art and Science of Selling in Healthcare" - Dealing with Price. How to create an irresistible offer and make price less the issue. How to maintain the conversation after you introduce your PRICE. How can...
Selling An Expert VS A Commodity | The Art Of The First Phone Call Sell Part 6
April 12, 2022 05:00 - 13 minutes - 12.3 MBIf you are a healthcare provider, the number one question your new patient asks YOU is: “How much does this cost?” How would you respond to this question in a way that will increase the chances of the patient returning and completing their plan of care without thinking about the cost? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 6. Why 99% of the callers are asking about the price? ...
Sell The Journey VS The Outcome | The Art Of The First Phone Call Sell Part 5
April 05, 2022 05:00 - 15 minutes - 14.4 MBHow can you add value to your patients in order for them to trust you more and want to maintain your services through your treatments, not just once but on a long-term basis? How will you attract and retain your patients? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 5. How to implement, apply, and do the Selling as an Expert in order to retain your new patients. How to shift your Pa...
Master The Start Of Every New Patient Call | The Art Of The First Phone Call Sell Part 4
March 29, 2022 05:00 - 19 minutes - 17.6 MBThe first conversation with a patient is incredibly critical. So, how do you maintain the right conversation in order to establish your value and sell your price? What are the qualities that every healthcare provider should have and what does it take to nail the perfect first call? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 4. The 5 steps on taking your new patients on your FIRST...
Master The Start Of Every New Patient Call Part 4
March 29, 2022 05:00 - 19 minutes - 17.6 MBThe first conversation with a patient is incredibly critical. So, how do you maintain the right conversation in order to establish your value and sell your price? What are the qualities that every healthcare provider should have and what does it take to nail the perfect first call? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 4. The 5 steps on taking your new patients on your FIRST phone ca...
The Art Of The First Phone Call Sell Part 3B
March 22, 2022 05:00 - 23 minutes - 22 MBAre you having a hard time figuring out the right balance between being “leading” or being “in control” and getting to the business that you intended to address? Are you wondering if there is a way to only talk about business when talking with your clients without putting them off, making them feel like they don't have a say, or letting them into the conversation? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of ...
The Art Of The First Phone Call Sell Part 3
March 15, 2022 05:00 - 13 minutes - 12.3 MBAre you having a hard time figuring out how to efficiently move through a call and do the business priorities to make the person on the other end feel that they are the priority at the same time? Do you want to know how you can maintain control of your calls? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 3. How can you handle the person calling? What is the ART side of the first call?...
The Art Of The First Phone Call Sell Part 2
March 08, 2022 06:00 - 27 minutes - 25.1 MBAre you in control of the conversation you are having with your clients? Are you always ready to hit the ground running when that phone rings? Do you know how to ask the best questions and how to respond to them? In this week’s episode, I continue to talk about the series of "Art and Science of Selling in Healthcare” - the Art of the First Phone Call Sell part 2. How is the call setup successful from the beginning? How important is the first call? Acknowledgment is part of science....
The Art Of The First Phone Call Sell Part 1
March 01, 2022 06:00 - 21 minutes - 19.4 MBDuring the first call with your client, how do you focus on helping them in what they need? How do you demonstrate your expertise in healthcare practice? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How does the first conversation become the roadmap of success? Determine who has more in control of the call? How to drive a person to a choice, and lead down to your path? Acknowledge the pain and provide to solve the problem...
There is No Script Front Desk 5 Step Intake (Sales Process)
February 22, 2022 06:00 - 19 minutes - 18 MBWhat does "sincere" conversation mean when communicating with a client? What is the strategy behind every effective conversation? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How the most undervalued business process creates a bigger impact in the Ecosystem. What setting up the provider for success for the sales cycle? How does the front desk become the greatest impact on the provider? How to change your front desk process...
Art & Science Of Selling in Healthcare Series: The Three Sales Cycles In Your Practice
February 15, 2022 09:00 - 13 minutes - 12.5 MBSo how do you achieve your goal? How should you put it together to succeed in your own healthcare practice? Are you curious about how you should get this to happen? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How can you properly understand the process and whole patient journey in your business? When does the sale start in your business? What are your goals and leverage in every phase of the sale cycle? When someone raises...
Art & Science Of Selling in Healthcare Series: Art and Science Defined
February 08, 2022 09:00 - 14 minutes - 13.2 MBWhat do the greatest sellers do to be successful? Are you curious to know what the components of selling are that you need to consider in order to succeed in your business? In this week’s episode, I continue to talk about the series “Art and Science of Selling in Healthcare”. What are the great sales techniques and the things you need to carry over from the history of selling that will make you one of the great salespeople today? Understanding the importance of selling in healthcar...
Art & Science Of Selling in Healthcare Series: Overview
February 01, 2022 08:00 - 6 minutes - 5.65 MBWhat are the skills to have in order to achieve greater patient success and success in your business? Are you curious about how you can create better and bigger patient success within your practice? In this week’s episode, I talked about the arts and science of selling in healthcare. What are best selling skills and attributes in order to create greater success? There are times when marketing and sales are overlapping because you may have someone move into their journey within your...
Doing it! AND Helping Others Get It Done! with Dr. Monique J. Caruth, PT, DPT ( Caruth Staffing Agency) Part 2
October 12, 2021 08:00 - 23 minutes - 21.5 MBIn this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Monique J. Caruth, PT, DPT. Monique is the owner and founder of Caruth Staffing Agency P.C. She started this agency as a sole entrepreneur contracting only physical therapy services in the home of patients for various agencies in Maryland. Owing to her reliable, professional, empathetic, flexible nature and her proven leadership, ability to communicate effectively and efficiently, her poise with networkin...